Pam Klyn - Senior Vice President, Corporate Relations and Sustainability at Whirlpool

Sustainable Nation

Pamela Klyn was named Senior Vice President, Corporate Relations and Sustainability, on January 1, 2022. Klyn was most recently a Vice President in Whirlpool Corporation’s Global Product Organization. During her time with the company, Klyn has held advancing roles in engineering, product development, global innovation, and marketing. From 2013 to 2015, she lived in Italy and served as the Vice President of Products & Brands for Whirlpool EMEA.

Klyn was hired into the company’s Technical Excellence Program in 1993 after graduating from Michigan Technological University with a bachelor’s degree in mechanical engineering. She earned a master’s degree in mechanical engineering from the University of Michigan in 1995 and has an Executive MBA from Bowling Green State University.

Klyn is currently a Board member for the Boys & Girls Clubs of Benton Harbor and a Trustee for the Whirlpool Foundation. She serves on the Michigan Technological University External Advisory Board for the Dean of Engineering and on the Board of Directors for Patrick Industries.

Pam Joins Sustainable Nation to Discuss:

• How Whirpool established themselves as a leader in sustainability
• The importance of consumer education for best product usage practices
• Whirlpool’s 2022 sustainability report
• Whirlpool’s partnership with Habitat for Humanity including Build Better with Whirlpool
• Advice and recommendations for sustainability professionals

Pam’s Final Five Questions Responses:

What is one piece of advice you would give to other sustainability professionals that might help them in their careers?

I think it's always important to look at all the data and information you have. Don't get analysis paralysis, but create a roadmap. Understand what kind of traditional problem solving you can apply. Where do you need innovation? Where do you need partnerships? Where do you need a different way to solve it? Think about who else has this problem or this accountability and how you could jointly solve it together. Anytime there's an inflection point, like the focus on sustainability, that breeds opportunity, in my opinion. Use the skills you have, the problem solving skills, the experience you have, but be open to how this can be a completely new opportunity for you and your organization.

What are you most excited about right now in the world of sustainability?

Opportunity for partnerships. If you look at our 111 year history as a company, it's been about key partnerships at the right time in a continued evolution of doing the right thing, keeping the consumer at the center of it, and finding ways to reinvent for the future. What's outstanding is we have such a strong base to start from, but we know we can do better and we can make a huge impact and really lead the way here. I’m really excited to see what comes out of it, especially as you start to look at recycling and partnering with consumers in their homes. How do we get the message across that if you run this dishwasher at night, if that is workable for you and your lifestyle, you save 30% energy? How do we enable consumers to use appliances in the smartest way possible that doesn't compromise their lifestyle?

What is one book you would recommend sustainability professionals read?

I don’t know if it only applies to sustainability professionals, but I recently read Shoe Dog by Phil Knight, which is about the Nike journey. I'm very proud of Whirlpool's 111 year history and the reinvention that it's taken, as I mentioned. But a company like Nike, which is such a powerhouse, came so close so many times to not making it, despite amazing orders and all the business they could handle. It really points to: sustainability means so many different things, but it really centers all around ensuring the longevity of a company. It points to the tenacity that it takes and the belief in doing the right thing for the customer, and keeping the customer and quality at the center of it all.

What are some of your favorite resources or tools that really help you in your work?

It's the team, the cross-functional effort. It's our people here and the fact that people want to do the right thing. It's my team's job, the sustainability team's job to guide them and say, overall, here's our targets as a company. Manufacturing, we need this from you, procurement, we need your help here partnering with suppliers. What are our suppliers doing to think about the next level? Are there new suppliers to partner with? For example, information technology, we need systems to measure our emissions in a reportable way. Legal, how do we make sure we're managing the governance aspect? Product, our engineering organization, how do we continue to evolve our product in new and different innovative ways? It really is that aspect that we get to partner with every part of the organization, and our people come through time and time again.

Where can our listeners go to learn more about you and your work and check out your new 2022 sustainability report?

You can find our sustainability report on whirlpoolcorp.com, and we have a lot of great tips and tricks on how to use your appliances more efficiently. We have a consumer facing website called [e-mail] and that talks about making sure you don't open your refrigerator too often, run certain appliances at night, don't hand wash, use your dishwasher, etc. It really gives a lot of those things that people haven't been told and so they're not doing routinely, but that can really make a difference in your water and energy bill.