AI Auto Attendant: Can AI Make A Needed Change, Computer Instruments Podcast

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6d ago

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Computer Instruments Thinks We Can Do Better

If you ask nothing more than “How can I help you today?” you are off to a good start. The simplicity of that question should be the foundation for building the intelligence behind your AI Attendant. Listen to contact center conversations and concentrate on repetitive responses. An AI Attendant is an educated Voice Chat Bot, and it’s your challenge to make sure it has, at its disposal, everything it needs to answer the call. To do that correctly, below are five questions you should ask to discover and define the purpose of the AI Attendant.

Detta Donoghue, Director of Strategic Alliances at Computer Instruments, tells us about a familiar bad auto attendant experience with a local utility company. Detta shows us a different path that her company has developed that sees the AI-assisted attendant greet callers with a more customized experience, and ultimately better CX.

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