Salesforce.com's Permission Slip-Up (Another Cloud Disaster)

The Backup Wrap-Up

In this episode of The Backup Wrap-Up, Curtis and his co-host dive into the chaos caused by Salesforce's accidental "modify all" permission change in 2019. They explore the fallout from this real-world SaaS disaster, including how Salesforce scrambled to restore proper permissions and the frustration felt by impacted customers.

Curtis and his co-host discuss the crucial role third-party backups could have played in mitigating the impact of this incident, and why relying solely on a SaaS vendor's recovery capabilities can leave organizations vulnerable. They also share practical advice on how listeners can avoid similar cloud disasters by implementing a comprehensive backup strategy for their SaaS applications.

Whether you're a Salesforce user, a SaaS enthusiast, or simply interested in the world of data protection, this episode offers valuable insights and entertaining anecdotes that will help you become a Cyber Recovery Hero. Tune in to learn, laugh, and discover how to safeguard your organization's critical data in the cloud.

Links

• Original SF post: https://issues.salesforce.com/issue/a028c00000qQ53kAAC/user-profiles-and-permission-sets-related-to-pardot-licensed-orgs-were-modified-by-salesforce
• Second post: https://salesforce.stackexchange.com/questions/262830/salesforce-bug-enabled-modify-all
• Big deal: https://appomni.com/blog_post/2019-blog-modify-all/
• SF follow up: https://help.salesforce.com/s/articleView?id=000384056&type=1