Kristi Flores with Accruent
Manage episode 446522038 series 2854272
Action Items
- [ ] Connect with Kristi Flores, SVP of Marketing and Partner Programs at Accruent, on LinkedIn or through the company website to discuss Accruent's solutions and how they can help your business.
- [ ] Explore how Accruent is leveraging AI and cloud technology to enhance their products and services, and understand how these capabilities can benefit your organization.
- [ ] Participate in Accruent's future user conferences and events to stay engaged with the company's product roadmap, provide feedback, and collaborate with other customers.
Outline
Accruent Insights 2024 Overview
- Scott MacKenzie introduces the podcast and welcomes listeners, emphasizing the importance of industrial professionals and their contributions.
- Scott mentions the current event, Accruent Insights 2024, held in San Antonio, Texas, highlighting its significance and the company's impact.
- Kristi Flores, the head of marketing and SVP of partner programs, joins the conversation, expressing her excitement about the event.
- Scott and Kristi discuss the venue's suitability for bringing people together, contrasting it with last year's venue at the Gaylord.
Kristi Flores' Role and Event Importance
- Kristi introduces herself, detailing her responsibilities as the head of marketing and SVP of partner programs.
- Scott inquires about how Christie and her team distill the insights from the event into actionable items for customers.
- Kristi explains the various ways information is gathered, including one-on-one meetings and larger conferences, emphasizing the value of customer feedback.
- Kristi shares an example of a meeting where customer ideas sparked significant breakthroughs, highlighting the power of collaboration.
Roadmaps and Innovation
- Scott asks about the roadmaps for each platform and solution, seeking clarification on how they are communicated to customers.
- Kristi describes the holistic vision for the company, focusing on connected ecosystems and efficient workflows.
- She provides examples of how products like Red Eye Maintenance are integrated to enhance customer experience.
- Kristi emphasizes the company's commitment to innovation, mentioning disruptive technologies like current space intelligence.
User Experience and Cloud Strategy
- Scott and Kristi discuss the importance of user experience, aiming for intuitive interfaces that minimize clicks and provide immediate insights.
- Kristi highlights the company's focus on making products user-friendly and predictive, enhancing customer efficiency.
- Scott inquires about the company's transition to a cloud-first strategy, and Kristi confirms the shift, citing security and innovation as key drivers.
- Kristi explains the benefits of cloud-based updates, including continuous delivery and reduced downtime for customers.
Customer Feedback and Collaboration
- Scott asks if the company looks back at customer feedback to implement requested features, and Kristi confirms that it is a gratifying process.
- Kristi emphasizes the value of community and networking at the event, where customers share tips and ideas to help each other.
- Scott and Kristi discuss the importance of collaboration and the willingness to talk, given the rapid pace of technological change.
- Kristi shares an example of a collaborative dinner with customers, highlighting the generosity and support within the community.
AI and Innovation with Fortive
- Scott inquires about the company's relationship with Fortive and how AI is being integrated into their solutions.
- Kristi explains the various ways they collaborate with Fortive, including access to a team of data scientists and digital marketing support.
- She describes a recent hackathon focused on AI, where teams pitched ideas to accelerate business goals and challenges.
- Kristi emphasizes the importance of making AI approachable and providing space for teams to think big and share ideas.
AI Impact and Prioritization
- Scott asks how the company prioritizes AI and its impact on business, seeking examples of deployed AI solutions.
- Kristi explains that AI is used to address business priorities, aiming to enhance efficiency, creativity, and productivity.
- She provides examples of AI use across different departments, including product engineering, legal, and marketing.
- Kristi highlights the importance of using AI as an accelerant and enabler, driving faster and better solutions.
Connecting with Kristi Flores
- Scott asks how listeners can connect with Kristi if they want to be part of the company's solutions or have needs they want to discuss.
- Kristi suggests connecting via LinkedIn or finding her information on the company's website.
- Scott reiterates the importance of collaboration, innovation, and education, encouraging listeners to reach out and have conversations.
- Scott wraps up the podcast, emphasizing the value of technology and solutions provided by companies like Accruent, and invites listeners to stay tuned for more conversations.
KRISTI FLORES' CONTACT INFORMATION:
Personal LinkedIn: https://www.linkedin.com/in/kristiflores/ Company LinkedIn: https://www.linkedin.com/company/accruent/ Company Website: https://www.accruent.com/PODCAST VIDEO:
https://youtu.be/ch_JLZ7FcVwTHE STRATEGIC REASON "WHY YOU NEED TO PODCAST":
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