#137 "I read online that..."

The Joyful DVM Podcast: Empowering Veterinary Professionals

When a client says, "I read online that..." many of us cringe.

Dread and frustration often bubble up.

We become defensive and impatient.

But why?

Today more than any time in history, information is easily available.

Unfortunately, misinformation is easily available, too.

However, it's not our job to police the internet.

Our job is to help the client and patient in front of us... that is all.
So what do we do when client begins sharing everything the internet told them, and maybe even trying to dictate how we treat their pet?

We start by taking a breath!

In this episode I share how you can navigate these interactions in a way that is powerful and professional for you, but also supportive of the client and patient in front of you.

A client who values information is a great client to have, and one you can always find common ground with when you are willing to both listen and share.

But remember this: You never have to compromise the way you practice medicine. Your approach to any case is yours alone to decide.

Clients can accept your recommendations, or not. That part you'll never control. But feeling frustrated about the information and perspective they arrive with... that part is always optional.

Take a listen and learn how you can gracefully navigate these conversations with your wellbeing intact and your mind at ease.
For more tips on improving your personal wellbeing, visit https://joyfuldvm.com/joyclub
Music Credit: Music by Lesfm from Pixabay