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Meet Your Contractor | Ep. 007: A Customer-Centric Approach w/ Mike & Erik of Riverside Pools
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In this episode of The PromoMinds Podcast, Mike and Eric from Riverside Pools in the Winnipeg, Manitoba area delve into the intricacies of the pool industry, sharing insights from their years of experience and dedication to customer satisfaction. From their humble beginnings in a big box pool store to founding Riverside Pools, Mike and Eric emphasize the importance of personalized service and building lasting relationships with clients. They discuss the challenges and joys of creating unique backyard spaces, from installing residential slides to crafting pool houses that elevate outdoor living. Join them as they explore the evolving trends in pool design and the careful considerations required to meet client desires while navigating regional challenges.
Key Points:
- Customer-Centric Approach: Mike and Eric prioritize personalized service, fostering relationships with clients that extend beyond transactional interactions.
- Innovative Designs: From intricate residential slides to customizable pool houses, Riverside Pools embraces creativity to fulfill client visions while overcoming engineering challenges.
- Regional Considerations: Manitoba's unique soil conditions and climate necessitate specialized approaches to pool design and construction, requiring careful engineering and budgetary considerations.
- Quality Assurance: The hosts emphasize the importance of using reliable materials and equipment, such as Canadian-made liners and Hayward pool equipment, to ensure long-lasting satisfaction for their clients.
- Continuous Learning: Mike and Eric share their commitment to self-improvement, recommending resources like "The Ideal Team Player" and Swim University for valuable insights into teamwork and pool maintenance.
Recommendations:
- Books: "The Ideal Team Player" by Patrick Lencioni, "Atomic Habits" by James Clear.
- YouTube Channel: Swim University for accessible and informative content on pool ownership and maintenance.
Contact Info:
- Website: riversidepools.ca
- Instagram: @riversidepools
- Facebook: /riversidepools
- Email: info@riversidepools.ca
#EntrepreneurLife, #CustomerServiceExcellence, #InnovativeBusinesses, #PoolDesign, #BackyardOasis, #ResidentialSlides, #OutdoorLiving, #PoolConstruction, #CustomerExperience, #PoolMaintenanceTips, #BackyardRenovations #winnipeg #winnipegbusiness #promominds
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