Exploring Intercom's Customer Service Trends Report for 2024

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Bobby Stapleton, our Director, Human Support, hosts this fascinating conversation with Declan Ivory, VP, Customer Support and Anthony, our Director, Customer Support Operations, in which they explore how the survey results of our Customer Service Trends Report 2024 shed light on the ways customer service is changing.

🗂️ Chapters

00:00 Introduction

01:27 Customer Expectations

06:06 AI Adoption in CS

10:08 AI is Coming for Your Jobs but Not in The Way You Think

16:05 Tech Stack: Ditching the Old Tools

20:59 Metrics: New Ways to Measure Success

Download your copy of our CS Trends Report 2024: www.inter.com/2024trends

📝 Blog: https://www.intercom.com/blog/videos/podcast-cs-trends-2024

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