297 - Assoc. Didn't Do Anything Wrong

The Uncharted Veterinary Podcast

A practice owner is struggling how to communicate taking responsibility even when they didn't do anything wrong. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a tough mailbag question from a practice owner dealing with a post-surgery complication. After a routine spay, a client reported swelling at the incision site, which quickly escalated to an emergency vet visit. The associate vet who performed the surgery believes they did nothing wrong, as confirmed by the emergency vet. However, the practice owner is considering helping with the ER bill to maintain client trust, but struggles with the associate's concerns about admitting fault. Andy and Stephanie dive into the complexities of balancing client care, maintaining team morale, and upholding the practice’s integrity. They offer insights on handling post-surgical complications, fostering open communication, and navigating the delicate balance between supporting clients and protecting the veterinary team. Let's get into this episode... 🌟 Discover What's Next at Uncharted Veterinary Events! Stay ahead in your veterinary career with Uncharted Veterinary's exciting lineup of events for 2024! Our website is constantly updated with the latest information, offering both fresh, innovative sessions and beloved classic events. Whether you’re looking to engage with top industry speakers or connect with our vibrant community, there’s something for everyone. Check out unchartedvet.com/events and join us for an inspiring year! 🌟 Elevate Your Leadership at the Uncharted Team Leads Summit! Set a reminder for September 18th and join us at the Uncharted Team Leads Summit, an event crafted specifically for veterinary team leaders. We're thrilled to present a lineup of expert speakers, including Dr. Andy Roark on transformative leadership techniques and Sarah Parsons on fostering positivity within your team. Gain essential skills in conflict mediation with Maria Pirita and learn how to be a motivational coach with Kelsey Beth Carpenter and Tyler Grogan. Take advantage of this chance to boost your leadership abilities, overcome typical management hurdles, and elevate your team's performance. Transform your leadership approach and inspire your team at this must-attend summit! All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagunc