303 - Schedule Freaks The Team Out

The Uncharted Veterinary Podcast

How do you manage staff anxiety about the upcoming schedule without turning away clients and compromising care? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management super star, Stephanie Goss dive into a mailbag question that resonates deeply with many veterinary teams. A concerned manager writes in about their team’s growing habit of preemptively freaking out when they see a busy day ahead, leading to requests for limiting appointments and turning pets away, even though most days end up going smoothly. Stephanie Goss, with her extensive experience in practice management, and Dr. Andy Roark tackle this issue head-on, discussing the delicate balance between preparing for a busy schedule and maintaining a calm, productive work environment. They explore the common cognitive biases like catastrophizing and negativity bias that can exacerbate these fears and share actionable strategies for addressing these challenges. Together, they walk you through action steps that you can implement in your clinic to avoid this chicken little mentality. Let's get into this episode.... 🌟 Strengthen Your Team's Leadership with the Leadership Essentials Certificate! Access it here: https://unchartedvet.com/certificates/ Looking to empower your veterinary leadership team? The Leadership Essentials Certificate offers 8 hours of focused CE to help you build a high-functioning, cohesive team. This course is perfect for Uncharted members who want to refine their leadership skills and drive their practice forward. Not a member yet? Now’s your chance to join the Uncharted community and gain access to the Leadership Essentials Certificate! Register today at https://unchartedvet.com/uvc-membership/ and make a profound impact on your professional journey. 🌟 Elevate Your Leadership at the Uncharted Team Leads Summit! www.unchartedvet.com/tls2024 Save the date for the Uncharted Team Leads Summit on September 18th! Immerse yourself in a full day of engaging workshops and thought-provoking sessions, all designed specifically for veterinary team leads. This year’s summit boasts an exceptional lineup, including Dr. Andy Roark’s session on mastering influential leadership techniques and Sarah Parsons’ workshop on boosting positivity and morale in the veterinary workplace. Discover the secrets of effective conflict resolution with Maria Pirita, and learn how to shift from rule enforcer to empowering coach with Kelsey Beth Carpenter and Tyler Grogan. This is your chance to refine your leadership abilities, overcome common hurdles, and elevate your team’s performance. Join us and revolutionize the way you lead and motivate! 🌟Discover Simparica Trio, a chewable tablet combining sarolaner, moxidectin, and pyrantel for triple protection. This innovative chewable defends against heartworm disease, ticks, fleas, and both roundworms and hookworms. It's also FDA-approved to prevent Lyme disease by targeting deer ticks. Exercise caution in dogs with a history of seizures, as sarolaner, part of the isoxazoline class, has been linked to neurologic side effects. The most frequently reported side effects include vomiting and diarrhea. For detailed prescribing information, visit SimparicaTrioDVM.com Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag