How to set up the customer success function : with Scott Marker and Megan Bowen

The Yaag Project

This episode is a Takeover Episode, where a valued listener of The ABM Conversations Podcast takes over as the host. Scott Marker, the Chief Evangelist Officer & Founder at MSA², takes over as the host (from Yaag). Megan Bowen, the COO & CCO at Refine Labs, joins the show to share her insights on building the customer success function during the early stages of your startup. She talks about: --> Why is it not enough to ensure the marketing and sales alignment but include customer success from the get-go --> How people success = company success = customer success --> 5 simple rules to align people's success to the company's success --> 8 keys to building your customer success function, and a lot more...