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Mary Gentile - Navigating Ethical Dilemmas in Business
Manage episode 425735584 series 3511687
Treść dostarczona przez Marcus Cauchi, Laughs Last Ltd, Marcus Cauchi, and Laughs Last Ltd. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Marcus Cauchi, Laughs Last Ltd, Marcus Cauchi, and Laughs Last Ltd lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
Mary Gentile discusses her book "Giving Voice to Values" and insights on navigating ethical dilemmas in business.
Key Takeaways- Mary's approach focuses on rehearsing and pre-scripting effective ways to voice one's values when facing ethical conflicts, rather than just philosophical debates.
- Anticipating objections and finding ways to address concerns while upholding values is key, without requiring the other party to feel shamed.
- Self-knowledge, understanding motivations/fears of others, and normalizing ethical conflicts as part of doing business enables more constructive conversations.
- Practicing scenarios and developing scripts allows building "muscle memory" for voicing values effectively in real situations.
- Understand your most effective style (questioning, analysis, storytelling etc.)
- Anticipate objections and reasons/rationalizations for unethical behaviour
- Frame responses addressing the other party's fears and motivations
- Position yourself as solving a problem for them, not opposing
- Build trust by demonstrating understanding of pressures they face
- Unlike role-plays, GVV scenarios have all parties working towards voicing the ethical stance
- Avoids defaulting to embedded unethical arguments and rationalizations
- Focuses on developing new, constructive ways to reframe and address the situation
- Builds "muscle memory" for having these conversations effectively
- Understand your strengths for persuasion that align with your values
- Explore the other party's fears, risks and what's at stake for them
- Provide substantive suggestions showing you understand their situation
- Position yourself as being on their side, not simply opposing them
- Normalize that ethical conflicts are a normal part of business life
Contact Mary via her website:
Contact marcus@laughs-last.com
#givingvoicetovalues
#ethicalselling
#innovation
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