Understanding Human-Centric Communication

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Dodano two lat temu

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Lipstick on the Rim

1
Amy Schumer & Brianne Howey on the Importance of Female Friendships, Navigating Hollywood's Double Standards, Sharing Their Birth Stories, and MORE 50:05

18 dni temu50:05

Na później

Listy

Polub

Polubione

50:05

This week, in what might be the funniest episode yet, Molly and Emese are joined by co-stars Amy Schumer and Brianne Howey. They get candid about motherhood, career evolution, and their new film, Kinda Pregnant —which unexpectedly led to Amy’s latest health discovery. Amy opens up about how public criticism led her to uncover her Cushing syndrome diagnosis, what it’s like to navigate comedy and Hollywood as a mom, and the importance of sharing birth stories without shame. Brianne shares how becoming a mother has shifted her perspective on work, how Ginny & Georgia ’s Georgia Miller compares to real-life parenting, and the power of female friendships in the industry. We also go behind the scenes of their new Netflix film, Kinda Pregnant —how Molly first got the script, why Amy and Brianne were drawn to the project, and what it means for women today. Plus, they reflect on their early career struggles, the moment they knew they “made it,” and how motherhood has reshaped their ambitions. From career highs to personal challenges, this episode is raw, funny, and packed with insights. Mentioned in the Episode: Kinda Pregnant Ginny & Georgia Meerkat 30 Rock Last Comic Standing Charlie Sheen Roast Inside Amy Schumer Amy Schumer on the Howard Stern Show Trainwreck Life & Beth Expecting Amy 45RPM Clothing Brand A Sony Music Entertainment production. Find more great podcasts from Sony Music Entertainment at sonymusic.com/podcasts and follow us at @sonypodcasts To bring your brand to life in this podcast, email podcastadsales@sonymusic.com Learn more about your ad choices. Visit podcastchoices.com/adchoices…

rok temu 37:32

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Modern Communication with Nick Looby

Host(s):

Adam Carter
Louise Baxter MBE (LouBax)

Guest(s):

Nick Looby – Modern communication specialist, keynote speaker, TEDx presenter, and author of Modern Zombies.

Episode Summary:

In this episode, Adam and Louise are joined by Nick Looby, an expert in human-centric communication. With over a decade of experience, Nick specialises in helping individuals and organisations navigate the rapidly changing communication landscape, balancing technology with meaningful human interactions.

The conversation touches on how technology has enhanced our lives but often at the cost of genuine human connection. Nick shares insights on the impact of over-reliance on technology, social media, and digital communication tools, and how it’s crucial to balance efficiency with empathy. The trio discusses practical ways to engage in more human-centered communication, the importance of face-to-face interaction, and how we can reclaim our natural communication skills in both personal and professional settings.

Key Takeaways:

The Overreliance on Technology: While technology makes communication more convenient, it often strips away the empathy and rapport we naturally build through face-to-face interactions.
Human-Centric Communication: It’s essential to bring back the human element in conversations—whether at work, at home, or socially—to improve relationships and communication effectiveness.
The Role of Empathy: Technology should enhance human interactions, not replace them. Empathy is crucial in building strong, meaningful relationships.
Face-to-Face Interactions: Genuine conversations in person or over the phone still hold immense value compared to scripted or digital communication like emails or texts.
Modern Zombies: Nick's book Modern Zombies challenges readers to rethink how technology is changing communication and what it means for human relationships.

Resources & Links:

Nick Looby’s Website – Nick’s platform for communication training and speaking engagements.
Modern Zombies Book – Nick’s book exploring the effects of technology on human communication.
Consumer Friend Website – Visit for more information and resources on consumer rights.

Follow Us:

Website: Consumer Friend
Twitter: @ConsumerFriendUK
Instagram: @ConsumerFriendUK

Send us a text

Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials:

50 odcinków

#Podcasting Education #Consumer Friend #Consumer Education #Consumer Rights #Fun #Trading Standards #Buy #Purchasing #Decision Making

Understanding Human-Centric Communication

Consumer Friend

published rok temu

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MP3•Źródło odcinka

Modern Communication with Nick Looby

Host(s):

Adam Carter
Louise Baxter MBE (LouBax)

Guest(s):

Nick Looby – Modern communication specialist, keynote speaker, TEDx presenter, and author of Modern Zombies.

Episode Summary:

Key Takeaways:

The Overreliance on Technology: While technology makes communication more convenient, it often strips away the empathy and rapport we naturally build through face-to-face interactions.
Human-Centric Communication: It’s essential to bring back the human element in conversations—whether at work, at home, or socially—to improve relationships and communication effectiveness.
The Role of Empathy: Technology should enhance human interactions, not replace them. Empathy is crucial in building strong, meaningful relationships.
Face-to-Face Interactions: Genuine conversations in person or over the phone still hold immense value compared to scripted or digital communication like emails or texts.
Modern Zombies: Nick's book Modern Zombies challenges readers to rethink how technology is changing communication and what it means for human relationships.

Resources & Links:

Nick Looby’s Website – Nick’s platform for communication training and speaking engagements.
Modern Zombies Book – Nick’s book exploring the effects of technology on human communication.
Consumer Friend Website – Visit for more information and resources on consumer rights.

Follow Us:

Website: Consumer Friend
Twitter: @ConsumerFriendUK
Instagram: @ConsumerFriendUK

Send us a text

Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials:

50 odcinków

#Podcasting Education #Consumer Friend #Consumer Education #Consumer Rights #Fun #Trading Standards #Buy #Purchasing #Decision Making

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1
Keanu Reeves Is Not In Love With You - Becky Holmes 41:47

5 dni temu41:47

41:47

Episode Title: Exploring Romance Fraud with Becky Holmes Release Date: 24 Feb 25 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest: Becky Holmes – Author of Keanu Reeves Is Not in Love with You THE LAST EPISODE OF SERIES 4!!!! -ALTHOUGH WE HAVE A BONUS POD OUT AT END OF FEB Episode Summary: What happens when online romance isn’t what it seems? In this episode of the Consumer Friend Podcast , Adam Carter and LouBax sit down with Becky Holmes , author of Keanu Reeves Is Not in Love with You , to explore the realities of online deception and romance fraud . Becky is known for her sharp wit and hilarious online interactions with fake profiles posing as celebrities, but behind the comedy is a serious message —romance fraud is on the rise, and victims are often blamed rather than supported. 🔥 What’s Inside This Episode? How Becky started her scambaiting journey during lockdown. The psychology behind romance fraud —why do people fall for it? The danger of victim-blaming in fraud cases. How criminals use fake celebrity profiles to manipulate victims. The role of AI in modern fraud —is it making deception even easier? Practical tips to help protect yourself or a loved one from online fraud. Key Takeaways: ✅ Romance fraud is a form of coercive control —it’s not just about money, but emotional manipulation. ✅ The media often blames victims , which discourages reporting and support. ✅ Fraudsters use psychological tactics to build trust and isolate victims. ✅ AI is changing the game , making fake profiles and deception more convincing than ever. ✅ Education and awareness are crucial to changing how society views fraud victims. Resources & Links: 📖 Get Becky Holmes' Book – Keanu Reeves Is Not in Love with You 👉 Amazon Link 🚔 Report Fraud or Get Support 👉 Action Fraud UK 🔍 Learn More About Consumer Rights & Fraud Prevention 👉 Consumer Friend Website #RomanceFraud #ConsumerFriendPodcast #OnlineSafety #Scambaiting #NoBlameNoShame Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
LoveSaid: Understanding Romance Fraud 35:10

19 dni temu35:10

35:10

Release Date: 10 Feb 25 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Anna Rowe – Founder of LoveSaid and Catch the Catfish , romance fraud awareness campaigner Episode Summary: In this powerful episode of the Consumer Friend Podcast , Adam and LouBax sit down with Anna Rowe , a leading voice in raising awareness about romance fraud. After experiencing it firsthand, Anna turned her trauma into action, creating Catch the Catfish and LoveSaid , two platforms dedicated to educating and supporting victims of online deception. Anna shares her story, shedding light on the manipulative tactics used in romance fraud , from emotional grooming to financial exploitation. The conversation highlights the psychological impact on victims , the growing role of AI in online deception , and why blaming victims needs to stop . Key Takeaways The Scale of Romance Fraud In 2023, over 7,660 cases of romance fraud were reported in England and Wales. Victims lost an average of £6,937 , with the highest losses affecting those aged 65–74, averaging £13,123 per case . Anna’s Journey Anna shares her experience of being deceived by someone who created a completely fake identity. She explains how emotional grooming, love bombing, and coercion made her—and many others—become a victim. Understanding Romance Fraud Romance fraud isn't just about financial loss—it’s a triple trauma : The loss of an intense, manipulated relationship. The realisation that the person never actually existed. The financial or emotional toll of the deception. Manipulation Tactics Used Love bombing: Overwhelming attention and affection to create emotional dependency. Isolation: Cutting victims off from support networks. Guilt & control: Using fake crises (illness, financial trouble) to elicit sympathy and money. The Role of Artificial Intelligence (AI) in Fraud AI is making deception more sophisticated , from deepfake video calls to voice cloning. Criminals now use AI tools to personalise their messages and create more convincing fake identities. Why Victim Blaming Must Stop Victims often struggle with shame and self-doubt after being deceived. Instead of asking, “Why did they fall for it?” , we should ask, “How did someone manipulate them so effectively?” Resources & Links: LoveSaid – Support for Romance Fraud Victims Catch the Catfish – Awareness & Education Consumer Friend Website – Learn more about fraud awareness and consumer protection. Let’s break the stigma and start the conversation! 🎙️ Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Understanding Ombudsman Services with The Ombudsman Association 33:37

5 weeks temu33:37

33:37

Episode Title : The Role of Ombudsman Services with Donal Galligan Release Date: 27 Jan 25 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Donal Galligan – Chief Executive of the Ombudsman Association Episode Summary: In this insightful episode of the Consumer Friend Podcast , Adam and Louise are joined by Donal Galligan , Chief Executive of the Ombudsman Association , to discuss the essential role of ombudsman services in providing fair redress for consumers. Donal dives into the complexities of the consumer redress landscape, highlighting how ombudsman schemes work to resolve disputes, identify systemic issues, and improve service delivery across sectors. He also discusses the Guide to Ombudsman Offices in the UK , an essential resource designed to help consumers navigate the often-confusing world of redress and find the right service for their needs. Whether you’ve encountered a tricky complaint, want to better understand ombudsman services, or are curious about the broader consumer landscape, this episode is packed with practical insights and advice. Key Takeaways: What Is an Ombudsman? Ombudsman services are independent organisations that investigate and resolve complaints between consumers and businesses. They offer a free, fair, and impartial alternative to court proceedings, focusing on what is reasonable and just. The Role of the Ombudsman Association The Ombudsman Association sets the standards for ombudsman schemes in the UK and Ireland. It ensures members adhere to criteria like independence, fairness, and accountability, helping to maintain trust in the system. Guide to Ombudsman Offices in the UK A valuable resource developed by the Ombudsman Association to help consumers and advisers find the right ombudsman service for their complaint. This guide is available online and simplifies access to contact details and key information. The Importance of Consumer Awareness Raising awareness about ombudsman services is crucial. Many consumers don’t know these services exist or how to use them. The podcast explores ways to bridge this gap and empower consumers to seek redress confidently. Resources & Links: Ombudsman Association Website Find an Ombudsman Guide to Ombudsman Offices in the UK Consumer Friend Website – Practical resources and tips for consumers Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Understanding Behaviour wiith Vic O’Farrell 35:30

7 weeks temu35:30

35:30

Release Date: 13 Jan 2025 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Vic O’Farrell – Behavioural and Personality Expert, Founder of Queen of Behaviours Episode Summary: In this episode of the Consumer Friend Podcast , Adam and Louise are joined by Vic O’Farrell , also known as the Queen of Behaviours , to delve into the transformative power of DISC profiling. This personality and behavioural assessment tool can unlock insights into how we communicate, work, and build relationships. Vic explains the four core DISC traits—Dominance, Influence, Steadiness, and Compliance—and how they impact our daily interactions. Whether you’re trying to improve workplace dynamics, enhance customer relationships, or better understand yourself, DISC profiling offers practical, actionable benefits. Listeners will learn how understanding behavioural styles can lead to stronger teams, more empathetic communication, and personal growth. Vic also shares how businesses can use DISC to improve team performance and create more meaningful customer interactions. Key Takeaways: What Is DISC Profiling? DISC is a behavioural profiling tool that identifies four key traits: D (Dominance): Results-driven and action-focused I (Influence): Energetic and people-oriented S (Steadiness): Supportive and stability-focused C (Compliance): Detail-oriented and analytical. Vic provides a deep dive into how these traits manifest and how they shape our behaviours. Why DISC Matters By understanding DISC traits, individuals and organisations can improve communication, foster collaboration, and resolve conflicts more effectively. DISC in the Workplace Vic highlights how DISC profiling can help leaders and teams adapt their styles to create more cohesive, productive work environments. Self-Awareness and Personal Growth DISC isn’t just for organisations—it’s also a tool for self-discovery. By recognising your own strengths and challenges, you can better understand how to interact with others and thrive in your personal and professional life. Get Your Profile Done with Vic Interested in exploring DISC for yourself? Visit Queen of Behaviours to book a personalised session with Vic. Resources & Links: Queen of Behaviours – DISC Profiling with Vic O’Farrell Consumer Friend Website – For more consumer tips and resources. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Top 5 Trading Standards Consumer Issues with Jemma Cox 46:22

10 weeks temu46:22

46:22

Release Date: 23 Dec 24 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Jemma Cox – Trading Standards Officer, Chartered Trading Standards Institute Lead Officer for Civil Law, and lecturer at Cardiff University Episode Summary: In this festive episode of the Consumer Friend Podcast, Adam and Louise sit down with Jemma Cox to discuss the top five consumer issues facing shoppers this Christmas. From secondhand cars to online shopping pitfalls, Jemma shares actionable advice to help listeners navigate the busy holiday season with confidence. The conversation ranges from spotting counterfeit products to dealing with rogue traders in the green energy sector. Whether you're buying gifts, furniture, or even a secondhand car, this episode is packed with insights to help you shop smarter and protect your rights. Key Takeaways: Furniture Purchases: Be cautious when buying furniture, especially in-store, where returns aren’t automatically guaranteed unless the retailer’s policy allows it. For online purchases, remember the 14-day cooling-off period unless the item is bespoke. Online Clothing Issues: Beware of inconsistent sizing and delivery mishaps. It’s the retailer’s responsibility to ensure your package arrives safely. Check for flexible return policies before making a purchase. Home Improvements and Green Energy Scams: Stick to reputable providers like TrustMark, and avoid cold callers promising energy savings or quick fixes. Always research businesses thoroughly before committing to home improvement projects. Car Servicing: Insist on clear evidence for suggested repairs. Jemma advises requesting part numbers and service details so you can compare quotes and avoid unnecessary costs. Secondhand Cars: The ROAR method is essential for used car purchases: Research the car’s MOT history and seller reviews. Observe any warning signs during the test drive. Ask detailed questions and get answers in writing. Right to Reject if faults are found within the first 30 days. Resources & Links: Ask the Regulator – Shared Regulatory Services Apple Spotify Consumer Friend Website – For detailed tips and consumer protection resources. Citizens Advice – Comprehensive guidance on consumer rights. TrustMark – Find reputable tradespeople for home improvements. MOT History Checker – Check the history of a secondhand car before purchase. This episode is packed with practical advice to keep your holiday shopping stress-free and informed. From all of us at Consumer Friend, have a Merry Christmas and a Happy New Year! 🎄 Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
GAMECHANGER – Empowering Renters and Landlords 27:04

12 weeks temu27:04

27:04

Episode Title: Simplifying Housing Issues with Jennifer Harris from Tenancy Deposit Scheme Release Date: 9 Dec 24 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Jennifer Harris – Head of Policy Research and Strategy at the Tenancy Deposit Scheme (TDS) Episode Summary: In this episode of the Consumer Friend Podcast, Adam and Louise sit down with Jennifer Harris, Head of Policy Research and Strategy at the Tenancy Deposit Scheme (TDS), to discuss their innovative new tool: the My Housing Issue Gateway. Navigating tenancy disputes and housing rights can be overwhelming for renters and landlords alike. The Housing Gateway is here to change that. Jennifer explains how this free, user-friendly tool provides tailored action plans, letter templates, and phone scripts to empower tenants and landlords to resolve issues effectively. From damp complaints to deposit disputes, this episode covers how the Gateway is transforming the rental landscape by making housing rights accessible to everyone. Whether you're a tenant facing a difficult landlord or a landlord looking to meet your responsibilities, this episode offers practical advice and insights you can use. Key Takeaways: The Housing Gateway : A free tool to help renters and landlords navigate tenancy issues with personalised action plans. Raising Awareness: Over 50% of tenants in England don’t know where to turn for help with housing problems. The Gateway aims to change that. Tailored Solutions: Users get customised advice, ready-to-use templates, and scripts to make resolving disputes less stressful. Empowering Tenants and Landlords: The Gateway helps bridge the communication gap, improving outcomes and raising standards across the rental market. Resources & Links: Tenancy Deposit Scheme (TDS) Website – For information on deposit protection and housing resources. TDS Charitable Foundation – Access the My Housing Issue Gateway here. Consumer Friend Website – For additional tenancy advice and resources. Timestamps: [00:00] – Introduction: Adam and Louise introduce the topic and guest, Jennifer Harris. [03:15] – Jennifer explains the inspiration behind the My Housing Issue Gateway. [08:30] – The problem: Why tenants and landlords often struggle with tenancy issues. [15:00] – How the Gateway works: Personalized action plans and templates. [23:00] – The importance of empowering tenants and raising standards in the rental market. [32:00] – Where to access the Gateway and how it’s being rolled out. [40:00] – Final thoughts and advice for tenants and landlords. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
The power of language - STOP BLAMING VICTIMS 43:27

14 weeks temu43:27

43:27

How our language is blaming fraud victims Release Date: 25 Nov 2024 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Dr. Elisabeth Carter – Associate Professor at Kingston University specializing in criminology and forensic linguistics . Episode Summary: In this episode of the Consumer Friend Podcast , Adam and Louise are joined by Dr. Elisabeth Carter , a leading expert in forensic linguistics and criminology. Dr. Carter provides fascinating insights into how language is used by criminals to manipulate and coerce their victims, from postal fraud to romance scams and APP fraud (Authorised Push Payment fraud). Elisabeth explains the psychological tactics used to groom victims into compliance, comparing these methods to coercive control in domestic abuse. Drawing from her research and collaboration with law enforcement, she discusses how tailored communication and reframing language—such as using "stolen" instead of "lost"—can empower victims and challenge the stigma of fraud. Listeners will walk away with a greater understanding of the power of words in both committing fraud and supporting victims, as well as how to spot and resist these manipulative tactics. Key Takeaways: Fraud as Coercion : Fraud mirrors coercive control, focusing on manipulating victims through language and psychological grooming. The Power of Words : Criminals use carefully chosen phrases to instill trust, urgency, or fear, grooming victims into harmful actions. Victim Support : Using empathetic language—such as framing funds as "stolen"—can empower victims and reduce feelings of shame or blame. Neurodiverse Vulnerabilities : Criminals exploit how neurodiverse individuals may interpret language literally, underscoring the need for protective measures. Collaboration with Law Enforcement : Elisabeth’s work helps police and other responders improve their communication with victims, ensuring more effective support. Resources & Links: Consumer Friend Website – For tips and resources on consumer protection. Thames Valley Police Romance Fraud Booklet – Co-authored by Dr. Elisabeth Carter. Action Fraud – UK’s national fraud reporting center. Victim Support UK – Support for victims of crime, including fraud. This episode is a must-listen for anyone interested in understanding the psychological impact of fraud and the importance of language in supporting victims and combating criminal tactics. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Battling Rogue Traders: Licence to Build 37:45

16 weeks temu37:45

37:45

Protecting Consumers from Rogue Builders Host(s): Adam Carter Louise Baxter MBE (LouBax) Guests: Sara Griffiths – Consumer advocate and victim of rogue building practices Sam Davison – Police officer, advocate for change, and victim of rogue building practices Episode Summary: In this episode of the Consumer Friend Podcast , Adam and Louise are joined by Sara Griffiths and Sam Davison , two advocates who share their personal experiences with rogue builders, highlighting the significant emotional and financial damage these criminals can cause. Sara and Sam discuss the importance of implementing stricter regulations and licensing in the building industry to prevent others from suffering similar ordeals. Together, they have launched a national campaign pushing for industry reform, emphasising the need for competency standards and accountability in domestic building. Through heartfelt discussions, they reveal the personal toll of encountering unsafe construction, legal battles, and financial devastation, and how it has shaped their commitment to protecting others. The episode also covers practical advice for consumers on finding trustworthy builders and offers insights into the current campaign's journey through government processes. Key Takeaways: Significant Financial and Emotional Impact : Rogue builders cost UK homeowners around £1.5 billion each year, leaving projects incomplete or dangerously executed. The Need for Industry Reform : Sara and Sam advocate for licensing builders, aiming to introduce accountability and competency standards similar to those in other professions. Challenges in the Legal System : Victims often struggle to seek justice due to limited resources in trading standards and the high costs of legal action. Support for Campaign for Licensing : Their campaign for stricter regulations has gained 10,999 signatures and is now attracting support from MPs and organizations like the Federation of Master Builders. Advice for Consumers : Research extensively, meet with past clients, verify company history, and use reliable recommendation sources to avoid rogue traders. Resources & Links: Consumer Friend Website – For more information on consumer rights and resources. Federation of Master Builders – Support and advocacy for reputable builders and safe practices. Citizens Advice – Support for those seeking help with rogue traders. Follow Us: Website : Consumer Friend Twitter : @ConsumerFriendUK Instagram : @ConsumerFriendUK Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Understanding Human-Centric Communication 37:32

18 weeks temu37:32

37:32

Modern Communication with Nick Looby Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Nick Looby – Modern communication specialist, keynote speaker, TEDx presenter, and author of Modern Zombies . Episode Summary: In this episode, Adam and Louise are joined by Nick Looby , an expert in human-centric communication . With over a decade of experience, Nick specialises in helping individuals and organisations navigate the rapidly changing communication landscape, balancing technology with meaningful human interactions. The conversation touches on how technology has enhanced our lives but often at the cost of genuine human connection. Nick shares insights on the impact of over-reliance on technology, social media, and digital communication tools, and how it’s crucial to balance efficiency with empathy. The trio discusses practical ways to engage in more human-centered communication, the importance of face-to-face interaction , and how we can reclaim our natural communication skills in both personal and professional settings. Key Takeaways: The Overreliance on Technology : While technology makes communication more convenient, it often strips away the empathy and rapport we naturally build through face-to-face interactions. Human-Centric Communication : It’s essential to bring back the human element in conversations—whether at work, at home, or socially—to improve relationships and communication effectiveness. The Role of Empathy : Technology should enhance human interactions, not replace them. Empathy is crucial in building strong, meaningful relationships. Face-to-Face Interactions : Genuine conversations in person or over the phone still hold immense value compared to scripted or digital communication like emails or texts. Modern Zombies : Nick's book Modern Zombies challenges readers to rethink how technology is changing communication and what it means for human relationships. Resources & Links: Nick Looby’s Website – Nick’s platform for communication training and speaking engagements. Modern Zombies Book – Nick’s book exploring the effects of technology on human communication. Consumer Friend Website – Visit for more information and resources on consumer rights. Follow Us: Website : Consumer Friend Twitter : @ConsumerFriendUK Instagram : @ConsumerFriendUK Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
You Don't Own Me – Understanding Domestic Abuse 37:05

20 weeks temu37:05

37:05

Championing Survivors with Lucy Wade from You Don't Own Me Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Lucy Wade – Founder of You Don't Own Me (YDOM) , a platform for raising awareness of domestic abuse and offering resources and support to survivors. Episode Summary: In this powerful episode of the Consumer Friend Podcast , Adam and Louise are joined by Lucy Wade , the founder of You Don't Own Me (YDOM) , a platform dedicated to raising awareness around domestic abuse, particularly focusing on post-separation abuse and coercive control. Lucy shares her vast experience working with survivors of abuse, both through her personal advocacy and professional efforts. She talks about the complexities of domestic abuse and how it extends beyond physical violence to emotional, psychological, and financial control. Lucy’s mission with YDOM is to create a safe, inclusive space where survivors can seek support, understand their experiences, and find the strength to move forward. She also hosts a podcast, "Dip in and Out with Lucy," where she discusses these issues in depth with professionals and survivors alike, creating a much-needed conversation around the topic of domestic abuse. Key Takeaways: Domestic Abuse Statistics : In England and Wales, one in four women will experience domestic abuse in their lifetime, and police receive a domestic abuse-related call every 30 seconds , yet underreporting remains a huge issue. Post-Separation Abuse : Domestic abuse doesn’t always end when a relationship does. Post-separation abuse, especially coercive control, is a significant and often overlooked aspect of abusive relationships. Empowering Survivors : Lucy’s work emphasizes the importance of empowering survivors, helping them rebuild their confidence and regain control of their lives. Supporting Survivors : Friends and family play a critical role in offering non-judgmental support to those who may be experiencing abuse. Raising Awareness : Platforms like YDOM and Lucy’s podcast aim to break down the barriers of shame and blame, encouraging open conversations about domestic abuse in society. Resources & Links: You Don't Own Me (YDOM) Website – Lucy’s platform for supporting domestic abuse survivors. Refuge – Domestic violence help for women and children. Women's Aid – National charity working to end domestic abuse against women and children. National Domestic Abuse Helpline – For confidential support and advice (Freephone: 0808 2000 247). Clare’s Law – The Domestic Violence Disclosure Scheme for checking if a partner has a history of abuse. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Citizens Advice: Supporting Communities and Navigating Consumer Issues 34:16

22 weeks temu34:16

34:16

Release Date: 30/09/24 Host(s): Adam Louise (LouBax) Guests: Jon Walters – Senior Service and Contract Manager, Citizens Advice Judith Wood Archer – Senior Delivery Director, Society Matters Citizens Advice Gateshead Episode Summary: In this episode, Adam and Louise are joined by Jon Walters and Judith Wood Archer from Citizens Advice . The discussion revolves around the incredible work Citizens Advice does to support communities across the UK, handling over 5.5 million consumer-related issues in 2022. From helping consumers navigate energy issues and debt advice to ensuring individuals understand their rights, Citizens Advice plays a vital role in consumer protection. Judith shares insights from her 18 years of experience at Citizens Advice Gateshead, the largest branch in the country, while Jon discusses how the national team works to advocate for consumer rights and influence government policies. Together, they explore how the cost-of-living crisis has impacted consumers and the importance of offering practical, accessible support when people need it most. Key Takeaways: Citizens Advice’s Reach : In 2022, the Citizens Advice Consumer Service handled over 5.5 million consumer issues , and their website received 29 million visits , focusing on consumer rights, energy issues, and debt advice. Cost of Living Crisis : Citizens Advice has seen a significant increase in demand for services, with many clients struggling due to rising living costs and debt. Importance of Early Intervention : Judith and John emphasize the need for people to seek help early to prevent small issues from escalating into crises. Citizens Advice’s Impact : The organization delivers services both locally and nationally, offering vital advice and support in areas like housing, benefits, and consumer protection. Notable Quotes: Jon Walters : "We try to give people the help and advice they need, but part of our job is to be the people's champion, influencing decision-makers to see things from the perspective of those in need." Judith Wood Archer : "It's often not until people are in crisis that they seek help. But if we can catch them early, it's like untying a simple bow instead of cutting through a knot." Adam Carter : "Citizens Advice is like a safety net – people don’t think they need it until a problem happens." Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
WTF! - What the Fraud! 43:46

24 weeks temu43:46

43:46

In this episode, Adam and Louise sit down with Paul Maskall , a leading expert in fraud prevention, to discuss the emotional response to fraud. They explore why people often think fraud won't happen to them, despite it being one of the most common crimes in the UK. The conversation delves into human behaviour, how criminals exploit our emotional states, and ways we can better protect ourselves in the digital world. Paul offers deep insights into the psychology behind fraud, social engineering, and the limitations of human intuition when facing online manipulation. The discussion also touches on how organisations like UK Finance and City of London Police are working to protect consumers and businesses from fraud and scams. Key Takeaways: Fraud is common, yet under reported : You are more likely to be a victim of fraud than any other crime type in the UK. Human vulnerability : Fraudsters target emotional and psychological vulnerabilities, often exploiting moments of distraction or emotional distress. Intuition is not always enough : People often trust their gut feeling, but Paul highlights that our emotional instincts are not always accurate when assessing fraud risks. The role of technology : Both criminals and anti-fraud agencies are using technology, but it is essential to be mindful of our emotional states when interacting with potentially fraudulent messages. Notable Quotes: Paul Maskall : "Your vulnerability to fraud doesn’t depend on intelligence or tech skills – it depends on being human and breathing." LouBax : "We’re humans; we’re trusting by nature, and criminals know that." Paul Maskall : "It's like pushing a wet noodle up a hill, trying to convince people of risks they can't see." Resources & Links: Consumer Friend Website – for all consumer rights information UK Finance – For insights on fraud prevention and financial security. Action Fraud – Report any fraud incidents here. Stop Fraud UK – Resources for staying safe from fraud. Timestamps: [00:00] – Introduction to the episode and guest [05:30] – Paul Maskell’s role at UK Finance and City of London Police [15:00] – The psychology of fraud and manipulation [25:45] – Trusting your gut vs. emotional manipulation [35:00] – Final advice on preventing fraud Release Date: 16/09/24 Host(s): Adam Carter Louise Baxter (LouBax ) Guest: Paul Maskall – strategic fraud prevention and behavioural lead for UK Finance and the City of London Police Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Season 4 - Teaser 5:38

24 weeks temu5:38

5:38

A quick look at whats going to be coming up in season 4 of the all new Consumer friend Podcast. This season is going to be slightly different, each pod will have a special guest talking about the work they do in their field. From human behavior, communications and fraud, we have a wide range of consumer issues covered. We hope you enjoy. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Ask the team - Season 3 higlights 25:42

43 weeks temu25:42

25:42

Adam and Lou are back for the final episode in season 3. Lou answers a few questions that have come in from consumers over the last couple of months, a few around second hand cars and building work. They also talk through the previous podcast and discuss what's coming for season 4. Thank you all for listening. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Your data! Where does it go? 33:44

45 weeks temu33:44

33:44

Adam and Lou are joined by James Walker, a consumer champion who has developed tools to help people understand and exercise their rights. How does your data get moved around the world? how do you get targeted by advertisers and scams? And how do you get your data removed? Know your rights! Link to websites mentioned here: Have I Been Pwned allows you to search across multiple data breaches to see if your email address or phone number has been compromised. Check a website is an easy-to-use online tool which helps you to determine whether a website is likely to be legitimate or a scam … before you visit it. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Consumer vulnerability - NICE report 30:11

47 weeks temu30:11

30:11

Following the publication of the latest report by Nice on Consumer Vulnerability, Adam and Lou discuss the report and why businesses should sit up and pay attention! Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Media literacy - critical thinking 34:07

50 weeks temu34:07

34:07

Finally, the episode only Adam has been asking for! Media literacy is fast becoming one of the most important skills us humans can have. we are now bombarded with more media than we've ever seen in our lives, how do we know what to consume, what to believe and what could be dangerous to us! Media literacy allows us to question the messaging that we are seeing and makes us ask 'why am I seeing this? what's in this for the creator?’ answer - usually money. Please consume this media and ask yourself exactly those questions, we're just trying to educate, oh and raise our profile a bit which might make us a bit of money somehow. Enjoy, please! Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Fraud and Scams 33:54

52 weeks temu33:54

33:54

Louise celebrates her leap year (actual) birthday with a special fraud and scams podcast, something Louise and Adam spend their day jobs doing (Not committing fraud and scams, but trying to stop it). This pod talks about the new government Stop Think Fraud campaign along with a Linny's fraud story and the language we use when talking to fraud victims and how it has the power to build people up but also knock peoples confidence! Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Protect Your Smile - teeth whitening, the dangers 29:49

1 year temu29:49

29:49

In this episode, Adam Carter and Louise Baxter MBE talk about the dangers of in home teethe whitening kits bought on the internet and introduces their #ProtectYourSmile or #ForFakeSake Campaign. In a world obsessed with achieving the perfect smile, the #ForFakeSake campaign aims to educate consumers on the potential risks posed by unsafe teeth whitening products while providing essential guidance on making informed choices for a brighter, safer smile. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
If you can't solve an issue with the business you bought from 34:03

1 year temu34:03

34:03

In todays pod, Adam and Lou talk to Kevin Grix from the Dispute Resolution Ombudsman Service (DRO). If you feel that the business that you have used for purchasing goods or services hasn't kept their side of the contract (Not fit for purpose, as described of of satisfactory quality) then you might need to get in touch with the DRO, they may be able to mediate or come find a solution for you. Have a listen to see what they do, it just might be the best 30 minutes you spend this week. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Retrofit with an expert - MCS 33:51

1 year temu33:51

33:51

Adam & Lou are joined by Alex Hughes , a Scheme Manager at MCS. MCS certify both products and traders in the vital renewable energy sector giving consumers more trust and confidence in the green energy sector. Find out about all the work that goes into making sure the products we use are safe, durable and covered if anything was to go wrong. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Christmas refunds and January sales 26:14

1 year temu26:14

26:14

In this episode Adam and Lou talk about your rights when it comes to returning those unwanted gifts and the best way to navigate through the January sales. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Fakemas - Buying fakes at Christmas 28:40

1 year temu28:40

28:40

Consumer Friends final podcast of 2023! In this episode, Louise and Adam talk about how counterfeit products effect consumers, businesses and governments. What are people searching for? find out here! Protect yourself and your loved ones this Christmas, buy real Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Accepting Ts & Cs - Unfair contract terms 36:20

1 year temu36:20

36:20

Louise and Adam are back with the first full episode of season 3. it's a tough one this time around, Unfair Contract Terms. Adam and Lou discuss what could be considered to be unfair in written (or even unwritten) contracts and notices. Your rights made easy! Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Season 3 intro and the birth of consumer rights 16:21

1 year temu16:21

16:21

We're back! Slightly later than promised but Adam and Lou are back. This is just a little teaser on what to expect over the next 11 episodes from the team at Consumer Friend. There is also a bit of a history lesson on the birth of consumer rights, how it all started, you'll never guess. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Any other business 25:04

2 years temu25:04

25:04

The final episode of the second series is here. A quick recap of the previous 11 podcasts, some topical consumer rights stories that have been in the news over the last couple of months and test the expert (Louise) bit at the end. See you all in a couple of months, thank you everyone for listening. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Buying used cars 28:20

2 years temu28:20

28:20

Adam and Louise discuss your rights when buying used cars. Whether its from a business, a private seller or from an online marketplace you should know your rights in order to get the right deal for you. Used car complaints is by far the most complained about service/goods coming into the Citizens Advice service, don't buy a dog of a car! There's also a top 10 of most bought used cars in 2022! how could you miss that! Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Retrofit - Real people with real experience 39:41

2 years temu39:41

39:41

Adam and Lou are joined by two people that have been through the retrofit journey and have become advocates for sustainable homes. There are no downfalls to having a more energy efficient homes, it reduces your fuel bills, reduces your carbon footprint and helps to save the planet! Lucy Haden lives in London and embarked on retrofitting her late 1960's flat roof terrace home and has learnt so much, she no no longer needs to walk around her house with two jumpers and a hat on! Judith Leary-Joyce started out with building an extension which she wanted to make eco-friendly. It turned out that she needed to make the rest of the house energy efficient as well! armed with no knowledge but a lot of motivation, she learnt it all (well, most) and has now written a book on retrofitting and promotes retrofit through her blog on her website - www.ecorennovationhome.com. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Ask the Team 2 25:24

2 years temu25:24

25:24

Adam and Lou from Consumer Friend takes questions from the listeners about consumer rights and problems they've had with holidays, vets (services), online retailers (goods) and solar panels. Plus a very interesting fact about squirrels! Keep the questions coming and thank you for all the participation. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
BONUS - ENERGIZE 11:08

2 years temu11:08

11:08

Adam and Lou introduce Consumer Friends Energize - Retrofit. How we should all get involved in improving the performance of our homes to save the planet and our bank balance. We hope you can all get involved in helping to spread awareness. What dopes Retrofit actually mean? find out here. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Tickets 19:10

2 years temu19:10

19:10

Adam and Lou talk about their favourite gigs and what would've happened if the tickets they bought for these events ended up being fake! Your right's when your buying tickets and how to buy them safely! Great advice on Consumer Friend but also here at The Socirety of Ticket Agents (STAR) - https://www.star.org.uk/ Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
How to get your money back (S75) 22:34

2 years temu22:34

22:34

There are protections in place if you are let down by a business when asking for a refund. Its always best to pay by credit card because that offers you protection under Section 75 of the Consumer Credit Act. Adam and Lou talk about how and when you can use it with some amusing examples. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Retro with Russ 35:41

2 years temu35:41

35:41

Saving the planet and your money! In this pod, Adam and Lou talk to Retrofit expert Russell Smith ( RetroRuss ) from Parity Projects and Retrofit Works about creating a plan to make your home more cosy and energy efficient. Why do we need to do this? TO SAVE THE PLANET! We all need to take some responsibility for the world that we live in, and it will reduce your energy bills as well, win win! Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
One year, still here, no idea, all the fear! 28:19

2 years temu28:19

28:19

Our birthday pod! We can't believe it's been a year already! Adam and Lou talk about the last year, how and why they started Consumer Friend, mistakes and successes and a few giggles. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Plain English - Language Timothy! 24:21

2 years temu24:21

24:21

The average age reading age in the UK is around 10 years old! We all need to understand the information we are receiving from businesses in order to make the right choice for us and get the best deal. Businesses should be designing their products and services to be accessible to as many people as possible. Adam, Lou and special guest Gary discuss why and how businesses should be using plain English. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Shopping for a holiday 17:17

2 years temu17:17

17:17

Adam and Louise talk about the how to make sure that you have the holiday that you paid for! your rights when booking a holiday and how to avoid the scams. Check the reviews and pay with a credit card are the top tips. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
How to not ruin your face - Cosmetic safety 24:51

2 years temu24:51

24:51

Adam & Lou discuss the dangers of purchasing fake cosmetics. It turns out that if the price is too good to be true, it probably is. We look at the effects that these dangerous chemicals can have on our skin and body, the history of cosmetics and how to avoid buying them! Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Series two - Intro 9:33

2 years temu9:33

9:33

Adam and Lou take a quick look at what's going to be coming up in the second series of the Consumer Friend Podcast. From plain language to buying used cars and your rights when buying a holiday along, Consumer Friend has got your back. Please get in touch with any questions at info@consumerfriend.org.uk. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Digital content and online buying rights 17:41

2 years temu17:41

17:41

The last Pod in the first series of the Consumer Friend Podcast! Adam and Lou talk about the Christmas anxiety and how we are buying more online than ever with no signs of stopping. Do you know your rights when buying goods online and when buying digital content? Find out here. Check a website at https://www.getsafeonline.org/checkawebsite/ Thank you to all our listeners, happy Christmas and see you all in 2023! Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Ask the team & Black Friday 17:34

2 years temu17:34

17:34

Adam and Lou go through some questions that have come into the team over the last couple of months along with a look at Black Friday and why you might not be getting the deal you think you are. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Cost of living scams 33:10

2 years temu33:10

33:10

Adam and Lou talk about the influx of fraud and scams as a result of the cost of living crisis. Energy rebate, impersonation and fake loan scams are rife and criminals can seize on any opportunity which can create a sense of panic, worry and anxiety in the population. We all go through periods of vulnerability in our lives, challenges politically and economically increases the chances of us becoming more vulnerable to fraud and scams. Instead of creating our own content, we have linked this pod to the Friends Against Scams website which looks at the latest cost of living scams. Forward suspicious text messages to 7726 and forward suspicious emails to report@phishing.gov.uk Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Product safety 27:35

2 years temu27:35

27:35

Adam and Lou are joined by Adrian Simpson from the British Retail Consortium to talk about product safety with an emphasis on toys. we look at what is expected from all the businesses in the supply chain from design and manufacturing to retail and how we as consumers have a responsibility to check that the products we buy are fit for the person that is going to use them. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Consumer vulnerability 2 26:09

2 years temu26:09

26:09

Adam, Louise and Sophie discuss the new Consumer vulnerability code that will launch in 2023, the new homes code and what it means to us all. Information for businesses to take on board in regards to inclusive design and recognising vulnerability. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Retrofit 2 - Whole House 25:29

2 years temu25:29

25:29

Adam and Lou are joined by Faisal from HIES , a leading consumer protection organisation covering the installation of home energy products. Today they talk about the ideas behind becoming 'energy independent' and take a look at solar panels, battery storage and heat pumps. Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Instagram Twitter TikTok Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Consumer vulnerability 24:20

2 years temu24:20

24:20

Louise and Sophie talk about consumer vulnerability by looking at life events that can effect our ability to make decisions. We can all go through periods of vulnerability in our lifetime, understanding, sharing and owning it can help you get the right deal for you! Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Retrofit 1 - EPC and Fabric First 24:16

3 years temu24:16

24:16

Louise and Adam talk about the first steps to take when looking at making your home more energy efficient. This can help reduce your energy bills and decrease your carbon footprint. What is Net Zero? What's an EPC? why do we need to worry about the moisture in our home? answers here and on the website www.ConsumerFriend.org.uk . Follow us on: Twitter @Consumerfriend0 Facebook - ConsumerFriendUk TikTok - @Consumer_Friend LinkedIn - Consumer friend Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Finding a good trader 37:56

3 years temu37:56

37:56

Sophie and Louise are joined by special guest Ben from TrustMark. A look into how to find a good, reliable trader and some great tips on how to avoid the rogue ones! more information at www.ConsumerFriend.org.uk. Follow us on socials! Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Services 24:21

3 years temu24:21

24:21

Adam and Sophie talk about your rights when using services. Services are something that we use on a daily basis and we need to know what we are entitled to, and what we're not when using them. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Buying goods in shops 26:29

3 years temu26:29

26:29

Louise and Adam discuss your rights when you're out and about buying goods from shops, what you can do, what you can't do and how long you've got to do it! More information at www.ConsumerFriend.org.uk , please get in touch through the website. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

1
Intro 7:35

3 years temu7:35

7:35

Welcome to the brand new Consumer Friend podcast. In this episode we talk about why we started Consumer Friend. A new podcast will be released every two weeks talking about individual topics associated with consumer rights. More info at www.ConsumerFriend.org.uk . Keep listening, it gets better, we promise :), Adam & Lou Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok…

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