Najlepsze podcasty z kategorii: Dealership Fixed Ops (2024)

1
Clients Are a LOT Nicer at Home Than at the Dealership - #automotive #training #shorts 0:55

5d ago0:55

0:55

Jeremy Stephens talks about some obvious perks of providing mobile service. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. h…

1
Derek Simonds: How NUMA is Revolutionizing Dealership Success Through AI 22:32

6d ago22:32

22:32

Derek Simonds is the Executive Vice President Automotive at NUMA, a company that’s truly revolutionizing the way dealerships operate with Generative AI. I’m talking about AI that doesn’t just help run the business but transforms customer experience, builds lasting relationships, and boosts performance across the board. You’ll hear us get into how A…

1
Top Down: Understanding the Vision is CRITICAL - #automotive #training #shorts 0:39

2d ago0:39

0:39

Jeremy Stephens oversees dozens of mobile service vans and techs. He talks about the importance of communicating the vision for his fleet and hwo he does it. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in th…

1
The Best Attitude When Pioneering ANYTHING - #automotive #training #shorts 0:49

3d ago0:49

0:49

What's the right attitude to have when innovating? Is it worrying about everything could go wrong? Is it brash confidence? Or is it something else? Jeremy Stephens gives his take. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most…

1
Creating a Culture of Open Communication is Pivotal - #automotive #training #shorts 0:56

4d ago0:56

0:56

Mobile service is a field that relies on direct communication more than most. Jeremy Stephens talks about his experience overseeing a large fleet and how they foster a productive environment. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by deliver…

1
How Many Vans Can 1 Service Advisor Manage? - #automotive #training #shorts 0:53

9d ago0:53

0:53

How many vans can a single service advisor adequately manage? What's the breaking point. Jeremy Stephens has some very well-informed opinions! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let…

1
Getting Started with Mobile Service - #automotive #training #shorts 0:59

10d ago0:59

0:59

Jeremy Stephens breaks down how to start offering mobile service to dealership clients. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultat…

1
Coaching Vs. Training - #automotive #training #shorts 0:43

11d ago0:43

0:43

Jeremy Stephens eloquently explains the difference between mere training and the next level of coaching. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your compli…

1
Texting and Tech: Modernizing Dealership Communication for the Digital Age 25:33

9d ago25:33

25:33

If your fixed ops department still relies on outdated marketing or thinks coupons are enough, you're leaving serious money on the table. But how can dealerships transform their service departments? Why is it so important to build real customer relationships? It’s time to rethink everything about marketing fixed ops! In this episode of Retention Roa…

1
Leadership CAN be Taught! - #automotive #training #shorts 0:40

12d ago0:40

0:40

Jeremy Stephens talks about the gap he found between seasoned pros getting ready to retire and newcomers to the service side who needed to take the reigns and what he's done to address it. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering…

1
Anthony Blubello: The Secrets to Building a Thriving Online Parts Business Empire 16:47

13d ago16:47

16:47

Anthony Blubello is the Parts Director at BMW and Mini of West Chester, Pennsylvania. He has become an influential figure in the automotive parts industry, thanks to his innovative approach, dedication to e-commerce, and unwavering commitment to providing top-notch customer service. From humble beginnings, Anthony’s career trajectory is a testament…

1
Mobile Service is the Future with Jeremy Stephens - What the Fixed Ops?! Full Episode! 1:02:13

13d ago1:02:13

1:02:13

As the Remote Operations Director at Bozard Ford Lincoln, Jeremy Stephens is a pioneer in remote service and repair, establishing Bozard as the number one dealershp in the United States for mobile service. With an eye to the future, Jeremy explains his leadership philosophy, establishing principals and goals, best practices, and so much more. Globa…

1
"I'm Bound and Guided by Integrity" - #automotive #training #shorts 0:53

16d ago0:53

0:53

What's the most effective way to build a good relationship for your business? Michael Barich talks about his approach to brand awareness. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's gr…

1
Consumer Perception = Revenue Reality - #automotive #training #shorts 0:34

17d ago0:34

0:34

Michael Barich understands the long-held negative perceptions of dealerships that consumers have. What can be done about it? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. …

1
"The 'Give a S**t Factor' Has Changed" - #automotive #training #shorts 0:47

18d ago0:47

0:47

How do dealerships compete with non-franchise entities who are stealing their repeat/referral business? Michael Barich explains. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow togeth…

1
Andrew Wright: What is the Future of Car Buying? 23:03

20d ago23:03

23:03

Andrew Wright, with a career spanning over 25 years in the automotive industry, is the dynamic force behind Vinart Dealerships' growth and innovation. As a second-generation dealer, Wright has expanded his influence beyond the dealership floor to significant roles such as the Chairman of the Hyundai Dealer Council. His visionary leadership is marke…

1
"I'm a Parts Guy" - #automotive #training #shorts 0:57

20d ago0:57

0:57

Michael Barich talks about his unconventional start in the automotive business as a parts counter employee with very little knowledge of cars and how his desire for continual growth created his career path. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dea…

1
"You Can't Build a House from the Roof Down" - #automotive #training #shorts 1:00

23d ago1:00

1:00

Many fixed operations consultants focus on advisor training. And, while important, Michael Barich believes a different focus is needed in order to insure a service department is functioning at a high level. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dea…

1
How Do You Repackage Your Skills? - #automotive #training #shorts 0:55

24d ago0:55

0:55

With a sudden shift in his career focus, Michael Barich had to repackage his decades of experience in fixed operations to fit his new requirements. How did he do it? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective too…

1
How to Succeed by Never Reaching Your Goal - #automotive #training #shorts 0:53

25d ago0:53

0:53

Michael Barich discusses continual growth and how it can only be achieved through reevaluation of our goals. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your co…

1
Corey Smith's Playbook for Service Department Excellence 22:53

26d ago22:53

22:53

How do some dealerships turn their service departments into customer retention powerhouses while others struggle to get buyers to return? Corey Smith reveals the often-overlooked strategies that can transform your service operations. In this episode of Retention Roadmap, Corey, the National Fixed Operations Training Manager for EasyCare and host of…

1
The Fixed Ops Doc Gets His MD - #automotive #training #shorts 0:55

26d ago0:55

0:55

Michael Barich, the Fixed Ops Doc, had to make a sudden career change after meeting some unexpected circumstances. What was it like to plunge headfirst in to uncertainty? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effectiv…

1
Don Andres: Why Service Departments Fail to Grow 18:06

27d ago18:06

18:06

Don Andres is the President of Auto SCT Consulting and Training and the author of Why Service Departments Fail to Grow. With decades of experience in fixed operations, Don has worked with countless dealerships across the country to refine their service departments, improve performance, and increase profitability. His passion for leadership training…

1
THEN and NOW with Michael Barich - What the Fixed Ops?! Full Episode! 1:03:58

27d ago1:03:58

1:03:58

Straight forward. Unafraid. Always ready for a new challenge! We present a very special THEN and NOW edition of WTF with one of our greatest guests, The Fixed Ops Doc, Michael Barich! Michael has grown and flourished in the time since his first appearance on our podcast and we talk all about it. Global Dealer Solutions has a network of high-perform…

1
Auto Vendors - This One's for You! - #automotive #training #shorts 0:47

30d ago0:47

0:47

With the tightening of budgets, dealers are looking to cut excess spending. Melissa Rimoldi of Legion Force talks about what vendors need to prove to make sure their services remain in demand. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delive…

1
"If They're Not Paying Attention, You Make Them Pay Attention" - #automotive #training #shorts 0:49

1M ago0:49

0:49

Melissa Rimoldi talks about the qualities it takes to survive for decades in the auto industry. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary c…

1
Thriving in a "Man's World" - #automotive #training #shorts 1:00

1M ago1:00

1:00

When Melissa Rimoldi got her start in automotive, she was one of a very small group of women in the industry. She talks about her time as Product Quality Engineer and how she learned to thrive with her skeptical male colleagues. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committ…

1
Andy Baldassarre: What Makes BG Products the Best Choice for Dealers 19:29

1M ago19:29

19:29

In this episode, I’m thrilled to sit down with Andy Baldassarre, the Director of Marketing and Training at BG Products, Inc. Known for their industry dominance and relentless pursuit of excellence, BG Products continues to set the bar high. If you’re in the automotive industry or manage a dealership, you’ll want to hear what Andy has to say about t…

1
An Accidental 30-Year Career! - #automotive #training #shorts 1:00

1M ago1:00

1:00

She had no idea how much she would love the automotive business but boy did she ever! Melissa Rimoldi talks about what got her started in the industry. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the indu…

1
New Eras of Your Career Require New Goals - #automotive #training #shorts 1:00

1M ago1:00

1:00

For many, a career is not static. There are eras of time that require different skill sets, different goals, and sometimes different motivations. Melissa Rimoldi of Legion Force talks about how her path has evolved and what she's after at this moment in her career. Global Dealer Solutions has a network of high-performance providers offering proven …

1
Diverse Skill Set = Long Career - #automotive #training #shorts 0:56

1M ago0:56

0:56

Melissa Rimoldi of Legion Force talks about the many different areas of the automotive business she's been involved in and how it has shaped her perspective. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in th…

1
From Fixed Ops to Dealer Principal: A Blueprint for Dealership Success 16:11

1M ago16:11

16:11

How does a technician rise to become the owner of multiple successful dealerships? For Jerry Romano, it started by mastering service retention and building a brand that customers can't resist. Today he’s the owner and Chief Operating Officer of Windward Hyundai, Windward Chrysler Dodge Jeep Ram, and Jerry V's Honolulu Hyundai. In this episode of Re…

1
Legion Force Founder, Melissa Rimoldi - What the Fixed Ops?! Full Episode! 55:13

1M ago55:13

55:13

With 30+ years of experience in a variety of different departments, Melissa Rimoldi has a wealth of automotive knowledge to share. And she does it as a consultant supreme at Legion Force, a company providing optimization for OEM, franchise dealers, suppliers and many more. A veteran of of the business since 1992, Melissa relates her experiences as …

1
How to Maximize Revenue in Your Service Departments 27:37

1M ago27:37

27:37

In this episode, I had the pleasure of sitting down with Maureen Martin, Vice President of Strategic Alliances, and Trevor Shannon, Product Manager at Dynatron Software, to discuss the pressing challenges and lucrative opportunities within fixed operations. Dynatron, a name synonymous with driving dealership profitability, has been instrumental in …

1
Good Cybersecurity is WAY Cheaper Than a Ransom Hack! - #automotive #training #shorts 0:57

1M ago0:57

0:57

What are the real world costs of appropriate corporate cybersecurity and what considerations go in to it? Black Breach CEO Justin Shanken explains. Do you know how your service prices compare to the local average? Do you know how your advisor's are handling calls with your customers? With InteliChek reports, you can learn it all and maximize your p…

1
What are the Long Term Affects of the CDK Hack? - #automotive #training #shorts 0:57

1M ago0:57

0:57

How will the ransomware hack on CDK change the way vendor management is regulated and controlled? Justin Shanken from Black Breach has some theories. Do you know how your service prices compare to the local average? Do you know how your advisor's are handling calls with your customers? With InteliChek reports, you can learn it all and maximize your…

1
The Best Cyber Defense is a Good Cyber Offense - #automotive #training #shorts 0:44

2M ago0:44

0:44

Justin Shanken explains the perils of poor planning for corporate cybercrime. Do you know how your service prices compare to the local average? Do you know how your advisor's are handling calls with your customers? With InteliChek reports, you can learn it all and maximize your place in the market! Check them out at http://intelichek.com/?utm_sourc…

1
How Hackers Double Dip - #automotive #training #shorts 1:00

2M ago1:00

1:00

Even when a cyber criminal is "honorable" and returns data after a ransom has been paid...it is often not the end of the ordeal, as Justin Shanken explains. Do you know how your service prices compare to the local average? Do you know how your advisor's are handling calls with your customers? With InteliChek reports, you can learn it all and maximi…

1
How to Protect Your Dealership from Margin Compression 22:02

2M ago22:02

22:02

In this episode, I’m joined by two industry heavyweights, Dennis McGinn, Founder of Rapid Recon, and Josh DeYoung of Velocity Automotive - Driven by Vehlo. Together, we dive deep into one of the most pressing challenges facing dealerships today: margin compression. As dealerships across the country grapple with shrinking margins, this conversation …

1
Is Hacking...Personal? That Depends... - #automotive #training #shorts 1:00

2M ago1:00

1:00

What motivates hackers? Is it money? Is it personal? Is it something else? Justin Shanken of Black Breach explains. Do you know how your service prices compare to the local average? Do you know how your advisor's are handling calls with your customers? With InteliChek reports, you can learn it all and maximize your place in the market! Check them o…

1
Where are Cyber Attacks Coming From? - #automotive #training #shorts 0:58

2M ago0:58

0:58

Though cyber attacks can originate from many places, there are a few global hot spots for this particular criminality. Justin Shanken of Black Breach identifies the most predominant areas. Do you know how your service prices compare to the local average? Do you know how your advisor's are handling calls with your customers? With InteliChek reports,…

1
"This is a Business Just Like a Dealership" - #automotive #training #shorts 0:37

2M ago0:37

0:37

With AI and bots dominating so much of the public discussion, one could be forgiven for believing that hackers are simply bots or programs hunting for data. Not the case, says Black Breach CEO Justin Shanken. Do you know how your service prices compare to the local average? Do you know how your advisor's are handling calls with your customers? With…

1
Black Breach: A Cybersecurity Origin Story - #automotive #training #shorts 1:00

2M ago1:00

1:00

CEO Justin Shanken shares his story and how it led him to start Black Breach. Do you know how your service prices compare to the local average? Do you know how your advisor's are handling calls with your customers? With InteliChek reports, you can learn it all and maximize your place in the market! Check them out at http://intelichek.com/?utm_sourc…

1
David Reinicke: How Automotive Warranty Network Can Transform Your Dealership Success 23:55

2M ago23:55

23:55

What if the key to maximizing your dealership’s profitability was hidden in your warranty claims process? In this episode we have the pleasure of speaking with David Reinicke, the President of Automotive Warranty Network (AWN). AWN has been a cornerstone in the automotive industry, providing top-notch warranty claims management services to dealersh…

1
Dan Shine Discusses the Critical Role of Journalism in Automotive News 19:45

2M ago19:45

19:45

The internet has become plagued with incorrect news, but there are still good journalists out there who are doing honest work. Regardless of all the misdirection, however, people still rely on media for information. So what goes into the story behind the headline? And how can dealerships collaborate with the media to attract more customers? In this…

1
Black Breach CEO Justin Shanken - What the Fixed Ops?! Full Episode! 40:22

2M ago40:22

40:22

Cybersecurity is taking on a larger role in all of our lives, with companies big and small being targeted. In light of this summer's epic ransomware hack of CDK and its effect on auto dealers around the country, we are talking with Black Breach CEO, Justin Shanken. How big does a company need to be to worry about cybersecurity? How are hackers gett…

1
One of the Most Overlooked Value Points in a Dealership is... - #automotive #training #shorts 0:43

2M ago0:43

0:43

Price and location are two of the most essential value points a dealership can provide. But there are others. Joe Gibson from InteliChek identifies one that almost always goes overlooked! Do you know how your service prices compare to the local average? Do you know how your advisor's are handling calls with your customers? With InteliChek reports, …

1
What IS Value in Automotive? - #automotive #training #shorts 0:50

2M ago0:50

0:50

What is Value? Well obviously it's...um....well it's...huh...here's Joe Gibson from InteliChek to tell you about value in auto dealerships! Do you know how your service prices compare to the local average? Do you know how your advisor's are handling calls with your customers? With InteliChek reports, you can learn it all and maximize your place in …

1
Tully Williams: The Evolution of Customer Experience 18:37

2M ago18:37

18:37

What if the secret to success in Fixed Ops wasn’t just in the latest technology, but in the way we connect and communicate with our customers? How does turning the camera around—literally—transform the way we do business? As the automotive industry continues to evolve, so must our approach to customer service and employee engagement. This episode d…

1
"It Makes Me Cringe" - Are You Promoting Your Service Specials on Social?! - #automotive #shorts 0:57

2M ago0:57

0:57

Melissa Marlatt talks about social media and how dealerships do or don't use it to market their service specials. Do you know how your service prices compare to the local average? Do you know how your advisor's are handling calls with your customers? With InteliChek reports, you can learn it all and maximize your place in the market! Check them out…

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