Interviews and discussions with Human Services professionals and other stakeholders. Recorded on location and meetings and events around the world. All the music contained in the podcast is used by permission and is written and performed by Joe Mamlin.
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NCSEA's 2024 Program Awareness Awardee – Betina Gonzales McCracken and the New Mexico Child Support Program
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Today's episode comes to you from New Mexico, Illinois, and Ohio. Please join us as Betina Gonzales McCracken, Child Support Services Division Director for the State of New Mexico, the NCSEA 2024 Program Awareness awardee, discusses her initiative to use public service announcements to educate and promote the child support program to current and fu…
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Modernization Planning and the Art of the Possible
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Today's episode comes to you on location from Idaho, Massachusetts, Georgia and Indiana. Join Patti Garofalo (Child Support Practice Director with NTT Data) as she hosts a conversation about modernization planning and the art of the possible. Her guests today include Sarah Hurst (Assistant Deputy Commissioner for Georgia Child Support Services), Mi…
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Chipping Away at TANF Cost Recovery: Addressing Inequities in the Child Support Program
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This week’s episode comes to you from San Diego, California and Anchorage, Alaska. On today’s program Tim Lightner (eWorld Enterprise Solutions, Inc.) is pleased to welcome Diana Azevedo-McCaffrey, Policy Analyst at the Center on Budget and Policy Priorities, and on their Housing and Income Security team. Diana shares about the work that the Center…
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Creating Healthy Organizational Culture
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Coming to you from variouslocations in California, and from Ohio, join Emily Jernigan (California Department of Child Support Services) and Brandi Gallebo (Franklin County, Ohio Child Support Enforcement Agency) as they host today’s program. They welcome Matt Klutz (CEO, founder of Therapon Redding) and Laura Van Buskirk (IV-D Director of Placer Co…
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Breaking Barriers, Building Equity: Creating a Child Support Program for All Families
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Coming to you from Michigan, Minnesota and Virginia, Mariellen Keely (Virginia Child Support) hosts Dr. Shaneen Moore (Deputy Assistant Commissioner and Director of the Child Support Division within the Children and Family Services (CFS) administration of the Minnesota Department of Human Services) and Erin Frisch (current NCSEA President, and Titl…
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OCSS Commissioners’ Perspectives and Reflections of NCSEA Over the Years
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Today’s episode comes to you on location from various places in California, New York, Tennessee, Washington DC, and Anchorage, Alaska. On today’s show, Veronica Riley and Tim Lightner lead a conversation off past and current commissioners from the Federal Office of Child Support Services. They share their perspectives and theirreflections of NCSEA …
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Celebrating 50 Years: The Impact of the National Child Support Engagement Association (Part 2)
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On Location returns to celebrate 50 years of the National Child Support Engagement Association and comes to you from across North America: New York, Pennsylvania, Illinois, Michigan, Wisconsin, Arizona, California, and British Columbia, Canada. On today’s show, Pat O’Donnell and Veronica Riley continue their conversation with Margot Bean, Scott Cad…
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Celebrating 50 Years: The Impact of the National Child Support Engagement Association (Part 1)
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On Location continues to celebrate the 50 years of the National Child Support Engagement Association and comes to you from across North America: New York, Pennsylvania, Michigan, Wisconsin, Arizona, California, and British Columbia, Canada. On today’s show, Pat O’Donnell and Veronica Riley lead a conversation with Margot Bean, Scott Cade, Erin Fris…
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The History of the National Child Support Engagement Association (Part 2)
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Today’s episode returns to you from Anchorage, Alaska and Brooklyn, New York along with voices from around the country. On today’s show, Nick Palos and Tim Lightner lead the rest of a conversation with a group of NCSEA past Presidents, Executive Directors, and other NCSEA leaders including Vernon Drew, Colleen Eubanks, Ann Marie Ruskin, Chris Wood,…
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The History of the National Child Support Engagement Association (Part 1)
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Today’s episode comes to you from Anchorage, Alaska and Brooklyn, New York along with voices from around the country. On today’s show, Tim Lightner and Nick Palos lead a conversation with a group of NCSEA past Presidents , Executive Directors, and other NCSEA leadersincluding Vernon Drew, Colleen Eubanks, Ann Marie Ruskin, Chris Wood, Lori Bengston…
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Implementing Former Assistance Arrears Pass-Through in California
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Today’s program comes to you from Virginia and California. Join Emily Jernigan (Regional Administrator for the California Department of Child Support Services) and Mariellen Keely (Grants and Initiatives Consultant Senior, Virginia Child Support) as they host today’s episode. They welcome David Kilgore (Director), Justin Freitas (Deputy Director), …
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Domestic Violence and Child Support Systems Functionality for Survivor Safety
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Tim Lightner (co-chair of this year’s NCSEA Communication’s Committee, and coming to you from Anchorage, Alaska) and Mariellen Keely (Virginia Child Support, and from Crozet, Virginia) welcome a conversation about domestic violence, and what functionality a child support system should include as many states are going through system modernization. T…
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A Call to Action: Understanding the National Medical Support Notice with Child Support Agencies and Employers
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Today’s podcast is hosted by Pat O’Donnell (of YoungWilliams and coming to you from Illinois). She is joined by Matt Brega (Assistant Director and Supervising Attorney, Contra Costa County Department of Child Support Services), Lori Cruz (Director, Contra Costa County Department of Child Support Services), Corri Flores (Director –Government Affairs…
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Catching Up: A Personal and Professional Conversation with Barbara Lacina
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Today’s program comes to you from Crozet, Virginia andKansas City, Missouri, where Mariellen Keely (VA Child Support) welcomes back to the podcast, a familiar and esteemed guest, Barbara Lacina (Regional Administrator for Region 7 of the Administration for Children and Families). Mariellen hosts an engaging conversation, as Barbara catches us up on…
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A Conversation About Michigan’s Navigator Program to Guide Parents
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This week’s episode of On Location comes to you fromMichigan and Virginia. Join Mariellen Keely (Grants & Initiatives Consultant Senior, Division of Child Support, Virginia Department of Social Services) as she hosts today's program. Mariellen welcomes April Williams (Navigation Program Manager of the Michigan Department of Health and Human Service…
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Leading with Heart and Soul: A 2024 NCSEA Leadership Symposium Preview
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This week’s episode of On Location is coming to you from across the country: Louisiana, Michigan, California, and Alaska. Join co-hosts Tim Lightner (co-chair of this year’s NCSEA Communications Committee, and coming to you from Anchorage, Alaska) and Emily Jernigan (Regional Administrator, Southern Region for the California Department of Child Sup…
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A Meaningful Conversation with NCSEA’s Emerging Issues and Leading Practices Subcommittee
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Today’s program comes to you from Michigan, Iowa,California, and Alaska. Tim Lightner (co-chair of this year’s NCSEA Communications Committee -- and coming to you from Anchorage, Alaska) and DeAnna Rice (Administrative Assistant to Director David Kilgore of the California Department of Child Support Services) team upto co-host today’s podcast. They…
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“Membership has its privileges” is an advertising sloganmade famous by American Express. The implication, of course, was that rewards and other things were available only through membership. So, if you wanted to get in on the rewards, you had to be a “member.” Today’s episode is co-hosted by DeAnna Rice (Administrative Assistant II, Office of the D…
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Leading Where You Are: Helping Child Support Professionals Continue Their Professional and Personal Development
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Today’s podcast comes to you from California and Ohio. Join Emily Jernigan (Regional Administrator, Southern Region for the California Department of Child Support Services) and Brandi Gallebo (Manager with the Franklin County, Ohio Child Support Enforcement Agency) as they co-host today. They welcome Laura Van Buskirk (Director,Placer County, Calif…
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Talking About Mental Health with Tara Rolstad
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On today's episode Vernoica Riley (Veronica Riley Training& Consulting; California) talks to Tara Rolstad (Lake Oswego, Oregon) about mental health and self-care in the workplace. Tara is a mental health expert, professional speaker, author, and trained advocate with nearly 15 yearsof experience who helps organizations break open powerful conversat…
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Eliminating Barriers and Making Work More Human: Connecting with Renee Smith
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This week’s edition of On Location comes to you fromWashington and California. Today, Veronica Riley (Veronica Riley Training & Consulting; California) has aconversation with Renee Smith (Founder and CEO of A Human Workplace; Washington). Get to know Renee and learn about her unwavering advocacy for love in the workplace. Listen as they discuss wha…
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Mastering Our Dialogue: Constructively Navigating Sometimes Difficult Conversations
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How can you constructively navigate sometimes difficultconversations? Coming to you from Illinois and California, join Emily Jernigan of California Department of ChildSupport Services and Pat O’Donnell of YoungWilliams as they discuss the importance of Crucial Conversations with Jasper Jacobs, Training Facilitator from the California Department of …
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A Lesson in Mindfulness and Leadership with Lee Papa
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In today's landscape, there's plenty of obstacles and stress that leaders and staff are facing, and it may be more important than ever to explore the benefits of mindfulness and well-being. In today’s episode, Mariellen Keely (State of Virginia Child Support; Charlottesville, VA) and Veronica Riley (Veronica Riley Training & Consulting; Lodi, Calif…
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Improving Collaboration on International Child Support Cases
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Today’s program comes to you from Chicago, Illinois; Heidelberg, Germany; Victoria, British Columbia, Canada; and Rancho Cordova, CA. Join Pat O’Donnell (YoungWilliams) as she hosts Thomas Meysen (SOCLES International Centre for Socio-Legal Studies), Hannah Roots (Hannah Roots Law) and Kristen Erickson Donadee (Chief Deputy Director, CA Child Depar…
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The Future of Systems with Child Support
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Today’s episode comes to you from Washington DC and Alaska, where Tim Lightner (from Anchorage, Alaska) hosts Raghavan Varadachari from the Federal Office of Child Support Services (better known as OCSS). He is joining us to have a conversation about the future of child support systems – a topic of interest to many in the child support community --…
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NCSEA-YOU! – Get Yourself Ready to Apply for NCSEA-U and Level Up
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Today’s episode comes to you on location from Georgia, Ohio and Colorado. Lisa Westfall (Enforcement Supervisor with Franklin County, Ohio Child Support Enforcement Agency) welcomes Maureen Leif (Presidentof Grays Peak Strategies in Colorado), and John Hurst (Marietta, Georgia). They have a conversation about the upcoming NCSEA-U offering, how it c…
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Now That I Know Better, I Do Better: Becoming an Ally Instead of an Adversary
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Today’s program comes to you from Franklin County, Coumbus, Ohio. Join Brandi Gallebo of Franklin County Child Support Enforcement Agency, as she hosts a conversation with Susan Brown (Director of Franklin County CSEA). Learn about Susan’s history and background in the child support program spanningover the past twenty-seven years. Listen as she sh…
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Taking a More Holistic and Equitable Approach to Working with Families: A Conversation with Judge Ashleigh Parker
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Today’s On Location episode comes to you from Swansboro, North Carolina, and Raleigh, North Carolina. Get ready to join Tammy Pearson (the Director of Operations for YoungWilliams’ North Carolina offices) as she welcomes and hosts Judge Ashleigh Parker (District Court Judge for Wake County, North Carolina). Listen and get to know Judge Parker, as t…
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A Continued Focus on the National Child Support Noncustodial Parent Employment Demonstration Program Grants
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This week's edition of On Location comes to you fromVirginia and Tennessee. This is the second episode discussing the National Child Support Noncustodial Parent Employment Demonstration Program Grants(CSPED) and the now current Next Generation GrantForecast. Join Mariellen Keely (Virginia Child Support) as she hosts David Teasdale (Program Manager,…
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Behavioral Economics and Attracting Customers to the IV-D Program
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This week's episode of On Location comes to you from Virginia and North Carolina. Join Mariellen Keely (Virginia Child Support) as she hosts Taylor Ashe (Policy Program Consultant, Virginia Child Support) to discuss his January NCSEA CSQ Article: “Behavioral Economics and Attracting Customers to the IV-D Program.” Taylor explains how, with the help…
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Child Support & APHSA Collaboration -- The Times They Are A-Changin’ (Bob Dylan)
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Oftentimes child support is left out of the conversation with other social safety net programs and we miss out on opportunities to collaborate to better serve our customers. Well, as Bob Dylansang, The Times They Are A-Changin’. There is a now a robust collaboration between many child support professionals and the American Public Human Services Ass…
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A Focus on the National Child Support Noncustodial Parent Employment Demonstration Program Grants
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This week's episode of On Location comes from Virginia, and two famous football cities: Canton, Ohio and Green Bay, Wisconsin. Our guests discuss the National Child Support Noncustodial Parent Employment Demonstration Program Grants (CSPED) and the upcoming Next Generation Grant Forecast. Join Mariellen Keely (Virginia Child Support) as she hosts A…
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Treating the Condition of Poverty with Dr. Marcella Wilson
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On this episode of On Location, host Veronica Riley (Veronica Riley Training & Consulting) talks with Dr. Marcella Wilson. Dr. Wilson is an expert on poverty and the possibilities that exist to eradicate it. She is the founder of the organization Transition to Success, which designed and implemented an evidenced based system of care for understandi…
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NCSEA On Location’s Top 10 Episodes for 2023
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Today we come to you from too many locations to count (well, actually 15 different locations across the U.S.)! On our program today, we are celebrating NCSEA’s premier podcast -- On Location. Listen and hear the top ten listened to On Location episodes for 2023. See how many you have heard, and which ones you might want to catch up with. And for th…
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2023 NCSEA Board of Directors' Favorite Holiday Memories
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Welcome to a special edition of NCSEA On Location--coming to you from across the U.S. Today, many of our NCSEA Board visit to share their favorite holiday memories, as well as their hope for the child support program. Settle in, and listen all the way through to hear them all.
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Join host Mariellen Keely (VA Division of Child Support) as she has a conversation with NCSEA Policy Forum co-chairs, Laura Galindo (Senior Consultant, CSG Government Solutions in New Mexico) and Trish Skophammer (IV-D Director of the Ramsey County Child Support program, St. Paul, Minnesota). Both shared their hopes and insights about the upcoming …
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Gig Workers and Daily Pay: An Employer Focused Conversation (Pt. 4)
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This episode comes to you from New Jersey, Illinois, California, and Alaska. Today, On Location presents episode four in our series designed to help employers navigate within the child support program and provide required information that is so vital in providing child support funds to families. We also aim to assist child support professionals wit…
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Lump Sum Wage Withholding and Reporting: An Employer Focused Conversation (Pt. 3)
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Today we are coming to you from South Carolina/Washington DC, Illinois, California, and Alaska. On Location is pleased to present episode three in our series designed to help employers engage with the child support program and provide required information that is so vital in providing child support funds to families. Our focus in this discussion is…
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Independent Contractors: An Employer Focused Conversation (Pt. 2)
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This episode of On Location comes to you from South Carolina/Washington DC, Illinois, California, and Alaska. Join co-hosts Pat O’Donnell (YoungWilliams) and Tim Lightner (CGI Technologies and Solutions, Inc.) as they introduce the second in a series focused on engaging with employers as they contribute to the child support program’s success. Their…
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Sparking the Spark: A Conversation on NCSEA’s Legislative Proposals
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Today’s episode comes to you from Ohio, Colorado, and Alaska. Tim Lightner (in Anchorage, Alaska with CGI Technologies, and Solutions Inc.) welcomes two guests that are known throughout the child support program, and who are here to join in a conversation about the legislative proposals that NCSEA has initiated. Amy Roehrenbeck, co-chair of NCSEA’s…
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News From the Hill: Updates with Tom Joseph of Paragon Government Relations
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Coming to you on location from Washington D.C., California, and Alaska. Join Emily Jernigan (California Department of Child Support Services) and Tim Lightner (CGI Technologies and Solutions, Inc.) as they welcome back Tom Joseph (Paragon Government Relations) to the podcast. Listen as Tom gives current updates on what is occurring on The Hill, fro…
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Charting a Course for Economic Mobility (Episode 2)
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Today’s program comes to you on location from Blackfeet Nation and Virginia. Mariellen Keely hosts today’s episode and is joined by Jayla Wells (Iiksook'ksooksik Project Manager, Blackfeet Child Support). They discuss the federal demonstration grant Charting A Course for Economic Mobility which involves fifteen states and two tribes. Their conversa…
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The History of the National Tribal Child Support Program
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Today’s episode comes on location from North Carolina, Oklahoma, Wisconsin, and California. Veronica Riley (Veronica Riley Training & Consulting) hosts today’s podcast, and has an engaging conversation with Sandy Cloer (President of the National Tribal Child Support Association; Division Director of the Eastern Band of Cherokee Indians child suppor…
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Fatherhood Programs: Engaging and Empowering Fathers To Be Heard
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Today’s program comes to you from North Carolina and is hosted by Tammy Pearson of YoungWilliams. Join Tammy as she has a conversation with James Brannon (Senior Business Consultant with CGI Technologies and Solutions, Inc.) and Kelly Little (Founder and President of the Urban Institute for Strengthening Families). Listen as they share their passio…
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NCSEA’s 2023 Emerging Leader Awardee
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Coming to you from Georgia, Illinois, and Ohio, Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Services, host a conversation with Liz Schriber, the 2023 Emerging Leader Awardee. Liz is the Strategic Performance Planning Manager for the Georgia Department of Human Services (DHS) Division of Child Suppo…
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NCSEA’s 2023 Program Awareness Awardee
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On today’s edition hear how Natalie Dillon and her team created and implemented a new three county Regional Child Support Agency to serve families in Colusa, Sutter, and Yolo Counties in Northern California. Their comprehensive outreach and branding efforts and impressive results led to their selection as the NCSEA 2023 Program Awareness Award. Pat…
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The NCSEA 2023 Innovative Partnership and Collaboration Awardee
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This episode of On Location, is hosted by Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Services and features a conversation with the NCSEA 2023 Innovative Partnership and Collaboration Awardee. Yemane Weldu, Ami Gomez and Andee Monexay represent the team of people within the San Diego County Departm…
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Building a Culture of Collaboration and Relationships: Getting to know Adam Norman and the Indiana Child Support Bureau
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Today’s episode comes to you from Indiana, California, and Alaska. Join co-hosts Tim Lightner (CGI Technologies and Solutions, Inc.) and DeAnna Rice (California Department of Child Support Services) as they welcome Adam Norman (the IV-D Director of the Indiana Child Support Bureau). Get to know Adam as he talks about how he got involved in child su…
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Celebrating Child Support Awareness Month
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This episode of On Location is a celebration of Child Support Awareness month and is hosted by Pat O’Donnell of YoungWilliams. Tammy Pearson of YoungWilliams interviewed participants during the 2023NC Child Support Conference to gain their perspectives on the importance of child support to families and on their unique contributions to the program. …
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Today’s episode comes to you from Michigan, North Dakota, and Alaska. Tim Lightner (CGI) hosts current NCSEA President Erin Frisch (IV-D Director of the Michigan Child Support Program) and Immediate Past-President, Jim Fleming (Director of the Child Support Section of the North Dakota Department of Health and Human Services). The conversation resum…
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