Part 2 - The Experience Initiative: A New Path Forward with CEO Ben Davis

Culture Change RX

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In this second of a series of planned quarterly episodes on Culture Change RX, host Sue engages with Ben Davis, President and CEO of Glencoe Regional Health, to discuss the ongoing transformational initiatives within his organization. They explore the challenges and successes of implementing structured teams, the importance of data-driven decision-making, and the upcoming commitment event aimed at fostering a new organizational culture. The conversation highlights the significance of leadership development, employee engagement, and the long-term vision necessary for sustainable change in healthcare settings.

Episode Insights and Takeaways:

• Change is necessary, yet often a struggle for humans and organizations.
• The challenge of the day-to-day operational whirlwind is often at its peak at the start of an transformational initiative such as Glencoe’s Experience Initiative.
• It is through the initiative, that over time, the whirlwind will calm down.
• Start the efforts early to become more data-driven in improvement teams.
• An all employee commitment event marks the start of significant cultural shifts.
• Investing in a 2-day Leadership immersion fostered alignment and accountability.
• Goal setting should align with organizational strategies.
• Patience and perseverance are required in long term leadership and change initiatives.
• While the Experience Initiative is built on a highly collaborative approach, the CEO has a role to play in supporting change efforts and change agents.
• Transformational initiatives, in the end, are designed to benefit both employees and patients.