Adapting Tech To Dealer Workflows with John Clavadetscher | 2024 NADA Show

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In this episode, Paul J Daly and Kyle Mountsier chat with John Clavadetscher, the President and CCO of Outsell, at the NADA Show. John shares his extensive experience in the automotive industry and emphasizes the significance of adapting technology to dealership workflows. He discusses the importance of focusing on current customer relationships rather than solely on new acquisitions. The conversation also covers how Outsell's technology assists dealerships in understanding and engaging with customers throughout their lifecycle, leveraging data to enhance the customer experience. John's insights provide a valuable perspective on the evolving landscape of customer relationship management in the automotive industry.

0:00 - Intro

0:21 - Appreciating Personal Connections in Business

0:50 - John's Background and Influence in Automotive Space

1:31 - Industry Trends and the 'New Normal'

2:02 - The Role of Automation and Software in Dealerships

3:50 - Balancing Technology with Dealership Workflows

4:22 - Partnering with Other Tech Companies for Improved Solutions

5:55 - Sales Enabling and Frontline Technology Use

6:37 - Adapting to Dealership Workflows

7:08 - Core Offerings of Outsell and Dealer Partnerships

9:15 - Closing Remarks and Thanks to John Clavadetscher

John Clavadetscher is the President and CCO of Outsell

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