#387 IT Nation Secure 2024: 🚀 Transforming MSP Services: Beyond Tickets with Bobby Jacobs

Joey Pinz Discipline Conversations

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Join Joey Pinz as he sits down with Bobby Jacobs to explore the dynamic world of MSPs at ConnectWise Secure. Bobby shares insights on delivering exceptional service without relying on traditional ticketing systems, emphasizing the importance of secure communication and the evolving landscape of end-user verification. The discussion delves into the value of vendor collaboration and peer groups in enhancing MSPs' service capabilities. Additionally, Bobby offers advice for early-stage vendors participating in the Pitch It program, highlighting the significance of attending all sessions and ensuring effective team participation.

🎙️ Top Highlights:

1. Service Magic: Bobby advocates for eliminating ticket systems to enhance customer service.
2. Secure Communication: Emphasizing chat and end-user verification as secure communication methods.
3. Vendor Collaboration: The importance of vendor-peer group collaboration for better service insights.

📌 Hashtags: #MSP #SecureCommunication #VendorCollaboration #PitchItProgram #ConnectWiseSecure

Meta Tag, Tags, Slug, and Focus Keyphrase:

Meta Tag: Enhance your MSP services with insights from Bobby Jacobs at ConnectWise Secure. Learn about secure communication, vendor collaboration, and more.

Tags: MSP, Secure Communication, Vendor Collaboration, ConnectWise Secure, Service Magic

Slug: transforming-msp-services-bobby-jacobs

Focus Keyphrase: MSP services enhancement

Join us for enlightening discussions that spark growth and exploration.

Hosted by Joey Pinz, this Discipline Conversations Podcast offers insights and inspiration.

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