How to Handle Angry Clients (When You Screw Up)

Mastering Your Law Practice: law practice management, law firm marketing, rainmaking, attorney lifestyle

Treść dostarczona przez Mastering Law Practice, Attorney Thom Goolsby: law practice management, Law firm marketing, and Attorney lifestyle. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Mastering Law Practice, Attorney Thom Goolsby: law practice management, Law firm marketing, and Attorney lifestyle lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.

7y ago 5:38

M4A•Źródło odcinka

How do you deal with angry clients? It's not what you might think. The latest studies show, it's not about an apology. It's about generating solutions to the problem you (or your staff) created. The more focused you are on problem solving, the happier the client will be. Most surprising, coming up with the best solution ranks number two to brainstorming skills. It may be time to retrain your staff and rethink the way you handle irate clients in the future. Make your office into an endless money machine! We can help with personalized evaluation and training. Text Thom Goolsby at 910-262-7401.

27 odcinków

#Business #Law Firm #Attorney Thom Goolsby: law practice management #Mastering Your Law Practice #Attorney Lifestyle #Law Firm Marketing