GTM09 - Building and Leading in Customer Success, with Pat Phelan, Chief Customer Officer, GoCardless

Notion Capital - enterprise tech startups

Treść dostarczona przez Notion Capital. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Notion Capital lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.

3+ y ago 46:15

MP3•Źródło odcinka

With a non-traditional path into tech, Pat Phelan has been right in the middle of the evolution of the Customer Success function. In this podcast, Pat discusses how Customer Success aligns with the vision of the business, and at the same time, the needs of the customers. How this is reported to the c-suite, and how this contributes to the northstar of growth is a real master class in how to build and lead a Customer Success team. Pat has an obvious passion for leadership, plus growing and developing his people, hence a must listen for the new and growing Customer Success leaders.

Highlights:
- Pivoting within CS as one motion won’t fit all your customers
- In CS play the ball in front of you
- Defining and measuring the key CS KPI’s
- Aligning CS with the Northstar of Growth
- Creating psychological safe spaces and managing imposter syndrome

116 odcinków

#Tech #Trading #Business #Venture Capital #Investing #Startup #Technology #Growth #Leadership #Entrepreneurship #Software #MBA #Entrepreneur #Notions #SaaS #B2B