A Customer-Centric Culture Starts with Customer-Focused Leadership - Blake Morgan

SIMPLE brand With Matt Lyles

Treść dostarczona przez Matt Lyles. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Matt Lyles lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.

3M ago 38:43

MP3•Źródło odcinka

In this week’s episode of the SIMPLE brand podcast, I talk with Blake Morgan.

Blake is known as the “Queen of CX.” She is a customer experience futurist and one of the top keynote speakers in the world. She’s the host of The Modern Customer Podcast and the author of three books, including her latest, The 8 Laws of Customer-Focused Leadership: New Rules for Building a Business Around Today's Customer.

Blake and I talk about her blueprint for creating customer-focused leaders and how the customer experience mindset applies both on - and off - the job.

Here’s what we discuss:

Why customer experience must start with leadership
Why the CX mindset needs to be a lifestyle
How to define customer-centricity
The importance of a simple framework for enacting change
How leaders can instill the CX mindset in their employees
How leaders can become customer-experience futurists
Using customer-focused leader skills as a spouse and parent

RESOURCES FROM THIS EPISODE:

147 odcinków

#Business #Matt Lyles #Brand #Experience #Content #Social Media #Customer Experience #Leadership #Organizational Culture #Productivity #Business Strategy #MBA #Marketing