Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
Treść dostarczona przez Gregorio Uglioni. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Gregorio Uglioni lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
Podobny do THE CX GOALKEEPER - Transformation, Customer Experience, and Leadership Goals
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
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continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
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Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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Evan Davis hosts the business conversation show with insights from the people at the top.
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The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
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Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
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Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (Zapier’s CMO), lead you down the rabbit hole of marketing trends, growth tactics and innovation. On the way you’ll pick up undiscovered strategies to give you that slight edge for success. These are not your typical twitter thread regurgitated marketing tactics that everyone is doing. These are new methods, with unfiltered examination of successful fresh ideas.
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Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right
Manage episode 405739459 series 3333377
Treść dostarczona przez Gregorio Uglioni. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Gregorio Uglioni lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
I am honored to feature Stacy Sherman, a renowned expert in customer experience and leadership. Stacy shares her invaluable insights into transforming customer interactions, humanizing business processes, and leading with integrity and compassion. This episode is a goldmine for professionals in CX, digital, customer service, and senior management, offering actionable strategies to elevate your career and business.
Connect with Stacy on LinkedIn: https://www.linkedin.com/in/stacysherman/
Stacy's webpage: https://doingcxright.com/
Stacy's podcast: https://doingcxright.com/podcasts/
Why You Can't Miss This Episode:
- Learn how to humanize your business and why it's crucial for success.
- Discover the power of leadership in creating a positive organizational culture.
- Gain actionable strategies for enhancing employee engagement and customer loyalty.
- Find out how to balance professional and personal life for optimal well-being.
- Get inspired by Stacy's journey from corporate roles to entrepreneurship.
Episode Summary:
Stacy Sherman dives deep into the importance of doing customer experience right, emphasizing the need for businesses to be humanized and leaders to foster a positive culture. She shares strategies for improving employee engagement, the role of technology in CX, and the impact of leadership on organizational culture. This episode is packed with insights on maintaining personal integrity, the importance of pausing for growth, and the vision for a compassionate future in the workplace.
Follow and Subscribe for More Insights:
Don't miss out on valuable conversations like this! Subscribe to the CX Goalkeeper Podcast on your favorite platform and follow us for the latest episodes on transformation, leadership, and customer experience.
- Episode Page: https://www.cxgoalkeeper.com/StacySherman2024
- Podcast Page: https://www.cxgoalkeeper.com/Podcast
- Listen on Apple Podcast: https://apple.co/3qYr4nh
- Listen on Spotify: https://bit.ly/3GhCGXeCXGK
- Watch on YouTube: https://www.youtube.com/@cxgoalkeeper
- Learn more about me: https://www.cxgoalkeeper.com/Aboutme
Your feedback is invaluable to us. Please subscribe, follow, and leave us your thoughts or reviews. Your insights help us keep the conversation going and deliver content that resonates with you.
191 odcinków
Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right
THE CX GOALKEEPER - Transformation, Customer Experience, and Leadership Goals
Udostępnij
Manage episode 405739459 series 3333377
Treść dostarczona przez Gregorio Uglioni. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Gregorio Uglioni lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
I am honored to feature Stacy Sherman, a renowned expert in customer experience and leadership. Stacy shares her invaluable insights into transforming customer interactions, humanizing business processes, and leading with integrity and compassion. This episode is a goldmine for professionals in CX, digital, customer service, and senior management, offering actionable strategies to elevate your career and business.
Connect with Stacy on LinkedIn: https://www.linkedin.com/in/stacysherman/
Stacy's webpage: https://doingcxright.com/
Stacy's podcast: https://doingcxright.com/podcasts/
Why You Can't Miss This Episode:
- Learn how to humanize your business and why it's crucial for success.
- Discover the power of leadership in creating a positive organizational culture.
- Gain actionable strategies for enhancing employee engagement and customer loyalty.
- Find out how to balance professional and personal life for optimal well-being.
- Get inspired by Stacy's journey from corporate roles to entrepreneurship.
Episode Summary:
Stacy Sherman dives deep into the importance of doing customer experience right, emphasizing the need for businesses to be humanized and leaders to foster a positive culture. She shares strategies for improving employee engagement, the role of technology in CX, and the impact of leadership on organizational culture. This episode is packed with insights on maintaining personal integrity, the importance of pausing for growth, and the vision for a compassionate future in the workplace.
Follow and Subscribe for More Insights:
Don't miss out on valuable conversations like this! Subscribe to the CX Goalkeeper Podcast on your favorite platform and follow us for the latest episodes on transformation, leadership, and customer experience.
- Episode Page: https://www.cxgoalkeeper.com/StacySherman2024
- Podcast Page: https://www.cxgoalkeeper.com/Podcast
- Listen on Apple Podcast: https://apple.co/3qYr4nh
- Listen on Spotify: https://bit.ly/3GhCGXeCXGK
- Watch on YouTube: https://www.youtube.com/@cxgoalkeeper
- Learn more about me: https://www.cxgoalkeeper.com/Aboutme
Your feedback is invaluable to us. Please subscribe, follow, and leave us your thoughts or reviews. Your insights help us keep the conversation going and deliver content that resonates with you.
191 odcinków
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Podobny do THE CX GOALKEEPER - Transformation, Customer Experience, and Leadership Goals
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
…
continue reading
Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
Evan Davis hosts the business conversation show with insights from the people at the top.
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (Zapier’s CMO), lead you down the rabbit hole of marketing trends, growth tactics and innovation. On the way you’ll pick up undiscovered strategies to give you that slight edge for success. These are not your typical twitter thread regurgitated marketing tactics that everyone is doing. These are new methods, with unfiltered examination of successful fresh ideas.
…
continue reading
Player FM - aplikacja do podcastów
Przejdź do trybu offline z Player FM !
Przejdź do trybu offline z Player FM !
