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Data-Driven Decision Making in Digital Customer Success with Dan Ennis of Monday.com | Episode 015
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Treść dostarczona przez Alex Turkovic. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Alex Turkovic lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
Dan Ennis of Monday.com, a seasoned expert in the CS community and Monday.com's own digital ace joins us this week. Dan gives us a guided tour of his career journey, transitioning from roots in customer service call centers to account management, and finally, the realm of CS.
His insights offer us a fresh perspective on handling different contact personas within a company and the value of data-driven decision making.
As we dig deeper into the conversation, we encounter the realities of Monday.com's diverse customer base, its challenges, and its opportunities. Dan teaches us the art of identifying potential champions through data, and how integrating marketing disciplines, like attribution, can help to scale customer success motions.
He also underscores the importance of maintaining data hygiene through user identification and human validation.
Enjoy! I know I sure did...
Dan's LinkedIn: https://www.linkedin.com/in/dan-ennis-cs/
Resources Mentioned in this Episode:
- Webinar: How to Grow Revenue from your Scale CS Accounts: https://learn.everafter.ai/grow-revenue-from-existing-accounts
- Podcast: This is Growth with Daphne Costa Lopes: https://www.daphnelopes.com/podcast/
- Book: Impact Players: How to Take the Lead, Play Bigger and Multiply Your Impact by Liz Wiseman: https://amzn.to/3Px9LET
- Book: Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear: https://amzn.to/3ZfPsAe
- Book: Entrepreneurial You: Monetize Your Expertise, Create Multiple Income Streams, and Thrive by Dorie Clark: https://amzn.to/3sJ4r9n
Shoutouts in this Episode:
- Angeline Gavino - VP of Customer Success & Support at Katalon: https://www.linkedin.com/in/angelinegavino/
- Angelika Marek - Lead Digital Customer Success Manager at Bazaarvoice: https://www.linkedin.com/in/angelika-m/
Today's episode is sponsored by Vitally. If you're in the market for a feature rich, easy-to-implement CSP - go sign up for a demo at vitally.io/digitalcx. If you take a qualified demo with them, you'll receive a free pair of AirPods!
Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!
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Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
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This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
Rozdziały
1. Data-Driven Decision Making in Digital Customer Success with Dan Ennis of Monday.com | Episode 015 (00:00:00)
2. Digital Customer Success (00:14:45)
3. Navigating Change and Owning Revenue (00:30:01)
4. Efficiency in Customer Service Tech Stack (00:39:14)
5. Books, Audiobooks, and Cool CS Leaders (00:43:26)
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