Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Send us a Text Message.

In this solo episode, we tackle two primary topics:

• Imposter Syndrome specific to Digital CS and how to combat it
• Building Customer Health Scores without the benefit of product Telemetry

Along the way, I also share a few news items and resources with you.
Enjoy! I know I sure did...
Resources:

• Virtual Scale & Digital Meetup Survey Link
  
• Latest Digital CX Articles
  • Hubspot
  • ChurnZero
• Everyday AI
  • 5 Simple Ways to use Generative AI Every Day
• DCS Connect Slack Community
  
• Digital Customer Success book
  
• Health Scores without Telemetry post

LinkedIn Masterclass is a new course created by Christine Raby and Sara Roberts to help you maximize the benefits of a stellar LinkedIn profile and presence! Check it out at https://bayviewtalent.com/masterclass and use promo code EARLY30 for 30% off of your registration!

Support the Show.

+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic

Rozdziały

1. Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060 (00:00:00)

2. Imposter Syndrome and Health Scores (00:01:14)

3. Building a Unique Digital Strategy (00:12:29)

4. Measuring Customer Health Without Telemetry (00:19:01)