433 - Optimising The Telehealth Journey: Induction Strategies for Success. Sophie Kessler, Coviu

Talking HealthTech

In this episode of Talking HealthTech, we understand how to optimise the telehealth journey with Sophie Kessler from Coviu.

Sophie shares insights into the art of onboarding patients to telehealth services and the resources available from Coviu to optimise this process. As we explore ideas and strategies, we aim to empower clinicians to effectively integrate telehealth into their service offerings, enhancing patient experience and outcomes.

Key Takeaways:

🌟 The induction of clients into telehealth is critical for a seamless experience and should be emphasized more by clinicians.

🗨️ Successful patient onboarding requires clear communication about processes, expectations, and handling of technology.

📋 Educational materials, such as welcome emails, checklists, and test calls, are vital components of a comprehensive telehealth induction package.

📚 Clinicians can learn from strategies that have proven successful for Coviu’s diverse clients, including personalized onboarding methods.

🔄 Gathering and implementing client feedback is key to refining telehealth services and improving client satisfaction.

Remember to check out the episode and full show notes on the Talking HealthTech website.

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