Przejdź do trybu offline z Player FM !
Mastering Total Experiences: A Blueprint for Business Success with Ozkan Demir and Orcun Irfan of Pisano
Manage episode 378502939 series 3333377
In this episode of the CX Goalkeeper Podcast, we delve deep into the realms of Customer Experience (CX) and Employee Experience (EX). We're honored to host Ozkan Demir and Orcun Irfan, thought leaders from Pisano, a company revolutionizing CX and EX solutions.
🌟 What You'll Learn
- The Spark Matrix Report: Why it's a game-changer in the CX industry.
- Employee Experience (EX): Orcun Irfan's unique framework and why EX is the other side of the CX coin.
- Technology's Role: How tech is shaping Voice of Customer and Voice of Employee programs.
- Organizational Culture: The importance of culture shift, structural adaptation, and systemic change in CX and EX.
🎙️ Notable Quotes
- "We all deserve a better experience at work." - Orcun Irfan
- "At this scale, at this stage, you don't hope for anything, you just deliver." - Ozkan Demir
📌 Connect with Pisano
- Website: https://www.pisano.com
📌 Connect with Us
- Website: https://www.cxgoalkeeper.com/podcast
If you found value in this episode, please don't forget to subscribe, rate, and review the podcast. It helps us grow and bring you more content like this. Hit the follow button and share this podcast with your network to elevate their CX and EX game!
191 odcinków
Mastering Total Experiences: A Blueprint for Business Success with Ozkan Demir and Orcun Irfan of Pisano
THE CX GOALKEEPER - Transformation, Customer Experience, and Leadership Goals
Manage episode 378502939 series 3333377
In this episode of the CX Goalkeeper Podcast, we delve deep into the realms of Customer Experience (CX) and Employee Experience (EX). We're honored to host Ozkan Demir and Orcun Irfan, thought leaders from Pisano, a company revolutionizing CX and EX solutions.
🌟 What You'll Learn
- The Spark Matrix Report: Why it's a game-changer in the CX industry.
- Employee Experience (EX): Orcun Irfan's unique framework and why EX is the other side of the CX coin.
- Technology's Role: How tech is shaping Voice of Customer and Voice of Employee programs.
- Organizational Culture: The importance of culture shift, structural adaptation, and systemic change in CX and EX.
🎙️ Notable Quotes
- "We all deserve a better experience at work." - Orcun Irfan
- "At this scale, at this stage, you don't hope for anything, you just deliver." - Ozkan Demir
📌 Connect with Pisano
- Website: https://www.pisano.com
📌 Connect with Us
- Website: https://www.cxgoalkeeper.com/podcast
If you found value in this episode, please don't forget to subscribe, rate, and review the podcast. It helps us grow and bring you more content like this. Hit the follow button and share this podcast with your network to elevate their CX and EX game!
191 odcinków
Alle afleveringen
×Zapraszamy w Player FM
Odtwarzacz FM skanuje sieć w poszukiwaniu wysokiej jakości podcastów, abyś mógł się nią cieszyć już teraz. To najlepsza aplikacja do podcastów, działająca na Androidzie, iPhonie i Internecie. Zarejestruj się, aby zsynchronizować subskrypcje na różnych urządzeniach.