EHR Efficiency Secrets: Guide to Thriving in the Digital Health Era Featuring Dr. Craig Joseph, EP 140

Thriving Practice with Tracy Cherpeski

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Young and Profiting with Hala Taha is the must-listen podcast for anyone who is hardcore into entrepreneurship. Hosted by Hala Taha, a self-made entrepreneur and marketing expert, this top-ranked show features mini-masterclasses with business icons and entrepreneurs like GaryVee, Alex Hormozi, Mel Robbins, Reid Hoffman, Tom Bilyeu and Codie Sanchez. Listen to YAP to profit in all aspects of life - from boosting sales and beating algorithms, to brain hacks and biohacking. Whether you’re launching a startup, scaling your business or simply wanting to expand your sales and marketing skills, each episode delivers actionable advice that WILL help you profit in life. If you want the motivation to level up your entrepreneurship game and work hard - while still prioritizing your mental and physical health - then Listen, Learn and Profit with Young and Profiting Podcast!

rok temu 37:11

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Join us for an enlightening conversation with Dr. Craig Joseph, pediatrician and Chief Medical Officer at Nordic Global, as we explore the critical role of intentional design in healthcare technology. In this episode, we dive deep into how thoughtful implementation of Electronic Health Records (EHRs) and other digital tools can transform medical practices, improving both provider efficiency and patient care. Dr. Joseph shares insights from his extensive experience in healthcare IT and his book "Designing for Health," offering practical advice on making technology work for healthcare providers rather than against them. From tackling the challenges of "note bloat" to creating more intuitive user interfaces, we discuss innovative strategies to enhance workflows, reduce physician burnout, and ultimately create a more thriving practice.

In this episode, we discuss:

The importance of intentional design in healthcare technology
How to make Electronic Health Records (EHRs) more efficient and user-friendly
The evolution of medical note-taking and the problem of "note bloat"
Strategies for implementing technology changes in medical practices
The balance between automation and human interaction in healthcare
How to approach change management in healthcare settings
The concept of "actionable alerts" in clinical decision support
The impact of patient portal access on medical documentation
Tips for streamlining workflows and improving practice efficiency
The importance of focusing on outcomes rather than processes when implementing new technologies

Key Takeaways:

Intentionality is crucial when designing or implementing healthcare technology
Good design can significantly reduce physician burnout and improve patient care
Consider the end goal before reconfiguring existing processes into new technology
Involve all stakeholders, including non-physician staff, in technology implementation decisions
Balance automation with maintaining valuable human interactions in healthcare

Thank you for listening to Thriving Practice! If you enjoyed this episode, please rate, review, and subscribe to our podcast.

Bio: Craig Joseph, MD serves as the Chief Medical Officer of Nordic Consulting Partners. He is a board-certified pediatrician and clinical informatician. Craig practiced primary care pediatrics for nine years before moving to Madison, WI to work for Epic. After seven years there, he served as Chief Medical Information Officer for several hospital systems using both Epic and Cerner electronic health records. At Nordic, Dr. Joseph works with hospitals and healthcare systems to help them improve clinician happiness and efficiency. He’s recently co-authored a book about applying the principles of human-centered design to healthcare.

Find Dr. Craig Joseph:

Website

Book

Nordic Global Thought Leadership

Connect With Us:

Be a Guest on the Show

Thriving Practice Community

Schedule Strategy Session with Tracy

Tracy’s LinkedIn

Business LinkedIn Page

Thriving Practice Community Instagram

101 odcinków

#Entrepreneur #Business #Tracy Cherpeski #Fitness #Self-Improvement #Entrepreneur Mindset #Podcasting Education #Medicine

Thriving Practice with Tracy Cherpeski

EHR Efficiency Secrets: Guide to Thriving in the Digital Health Era Featuring Dr. Craig Joseph, EP 140

Thriving Practice with Tracy Cherpeski

published rok temu

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MP3•Źródło odcinka

In this episode, we discuss:

The importance of intentional design in healthcare technology
How to make Electronic Health Records (EHRs) more efficient and user-friendly
The evolution of medical note-taking and the problem of "note bloat"
Strategies for implementing technology changes in medical practices
The balance between automation and human interaction in healthcare
How to approach change management in healthcare settings
The concept of "actionable alerts" in clinical decision support
The impact of patient portal access on medical documentation
Tips for streamlining workflows and improving practice efficiency
The importance of focusing on outcomes rather than processes when implementing new technologies

Key Takeaways:

Intentionality is crucial when designing or implementing healthcare technology
Good design can significantly reduce physician burnout and improve patient care
Consider the end goal before reconfiguring existing processes into new technology
Involve all stakeholders, including non-physician staff, in technology implementation decisions
Balance automation with maintaining valuable human interactions in healthcare

Thank you for listening to Thriving Practice! If you enjoyed this episode, please rate, review, and subscribe to our podcast.

Find Dr. Craig Joseph:

Website

Book

Nordic Global Thought Leadership

Connect With Us:

Be a Guest on the Show

Thriving Practice Community

Schedule Strategy Session with Tracy

Tracy’s LinkedIn

Business LinkedIn Page

Thriving Practice Community Instagram

101 odcinków

#Entrepreneur #Business #Tracy Cherpeski #Fitness #Self-Improvement #Entrepreneur Mindset #Podcasting Education #Medicine

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Thriving Practice with Tracy Cherpeski

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The Silent Epidemic: How Stress Impacts Healthcare Practice Owners, EP 172 30:17

6 dni temu30:17

30:17

Episode Overview In this special solo episode for Stress Awareness Month, host Tracy Cherpeski shares insights from the Sonoma-Mendocino Lake County Healthcare Expo and Conference on physician wellness and burnout. Drawing from her 15+ years of consulting experience with healthcare practices, Tracy discusses how the unique challenges faced by independent practitioners affect both personal wellbeing and business success. Key Highlights The Burnout Crisis: 63% of physicians report at least one symptom of burnout according to Mayo Clinic research Double Impact: Practice owners face both clinical stress and business ownership pressures Strengths Becoming Weaknesses: How the qualities that make great healthcare providers (service orientation, high standards, problem-solving abilities) can undermine personal wellbeing Business Consequences: How unmanaged stress directly impacts practice revenue, staff retention, patient experience, and clinical decision-making Practical Solutions: Stress management strategies specifically designed for independent practitioners and small practice owners Topics Covered The unique stress patterns observed in healthcare practitioners vs. other professionals How to recognize early warning signs of burnout in yourself and colleagues The measurable business costs of practitioner stress Practical interventions that serve both wellbeing and business optimization Why institutional wellness approaches often fail independent practitioners Featured Framework Tracy's coaching approach for practice owners includes: Eight-area life assessment to identify imbalances "Threshold interventions" - small changes at critical junctures of the day Environmental modifications to reduce stress triggers Intentional calendaring and boundary-setting Integration of wellbeing strategies with business optimization Resources Mentioned Free Burnout Prevention Guide: Available at PracticeSuccess.co/resources (scroll to bottom of page), WHO's official burnout definition and 12-stage progression model Episode Quotes "In healthcare, your most important business asset isn't your equipment, your location, or even your patient list—it's you. And when you're operating from a place of chronic stress, every business metric eventually suffers." "Addressing practitioner stress isn't just a wellness nicety—it's a business imperative with measurable ROI. When practice owners invest in their wellbeing, they're making one of the most significant business investments possible." "We take the approach of building one's business around the life they want to live, not the other way around." Connect With Us: Be a Guest on the Show Thriving Practice Community Schedule Strategy Session with Tracy Tracy’s LinkedIn Business LinkedIn Page Thriving Practice Community Instagram…

Thriving Practice with Tracy Cherpeski

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Stop Working for Free: A CFO's Guide to Medical Practice Profitability Featuring Susanne Mariga, EP 171 40:03

12 dni temu40:03

40:03

In this essential episode, we dive deep into the Profit First methodology and its game-changing impact on medical practices. Susanne Mariga, fractional CFO and co-author of "Profit First for Minority Business Enterprises," shares how implementing a simple five-bank-account system can create intentional profitability while improving patient care. This conversation addresses the critical gap in business education for medical professionals and offers practical solutions for building sustainable, profitable practices. Key Points: The traditional accounting equation (revenue - expenses = profit) often leads to practice owners working for free How the Profit First system creates intentional profitability through designated bank accounts Why profitable practices deliver better patient care and attract top talent The importance of building business value for eventual sale or retirement Practical steps for implementing Profit First, starting with small, manageable changes How automated banking systems can help enforce profitability The connection between practice profitability and work-life balance Resource Highlight: "Profit First for Minority Business Enterprises" by Susanne Mariga and Mike Michalowicz Each book purchase supports girls' education in Zimbabwe through Hope Worldwide Includes specific strategies for implementing Profit First Features tax strategy and pricing guidance for business owners Susanne’s Bio: Susanne Mariga is a CPA and Fractional CFO specializing in high net worth tax strategies for 7 and 8 figure entrepreneurs using the Profit First System. Susanne is the CEO of The Mariga Group which is a Goldman Sachs 10,000 Small Business, the 2021 Profit First Professional Firm Of The Year, and a recipient of the 2011 Houston Minority Supplier Development E-10 Award. Susanne has been featured in the Houston Business Journal, MBE Magazine, and in a variety of other media outlets. She is the author of Kirkus reviewed and Publisher’s Weekly’s Editor’s Pick, Profit First For Minority Business Enterprises which was written in collaboration with Mike Michalowicz, under the Profit First brand. She is the host of the Profit Talk Podcast . Before founding her own firm, Susanne worked at Arthur Andersen LLP, as well as one of the Big 4 firms, KPMG. Combining her industry knowledge with her own experience of growing a small business has allowed Susanne to help her clients design unique, profit-first based business plans that ensure success and long-term financial stability. As a Certified Profit First Professional (PFP) at the Mastery Level, she is passionate about helping entrepreneurs maximize their revenue, grow their business, and save dollars through sound tax strategies. Find Susanne: Profit First for Minority Business Enterprises Company Website LinkedIn Susanne’s Website Connect With Us: Be a Guest on the Show Thriving Practice Community Schedule Strategy Session with Tracy Tracy’s LinkedIn Business LinkedIn Page Thriving Practice Community Instagram…

Thriving Practice with Tracy Cherpeski

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Beyond the Agenda: Creating Psychological Safety in Group Facilitation - Special Snack Episode, EP 170 12:37

17 dni temu12:37

12:37

In this special "snack episode" of the Thriving Practice Podcast, Miranda Dorta turns the tables and interviews Tracy Cherpeski about the human side of group leadership. This candid, unscripted conversation explores Tracy's insights on facilitation, psychological safety, and the subtle dynamics that shape group interactions. Tracy shares personal stories and practical wisdom gained from years of experience working with healthcare providers and corporate clients. Episode Highlights: Tracy shares a humbling learning moment from her earlier facilitator days when a communication mishap taught her to prioritize understanding her audience over sticking to her agenda The importance of improv techniques as Tracy's most valuable facilitation tool for creating authentic learning moments How psychological safety feels in the body - the absence of tension and the presence of ease Creating "the least restrictive learning environment" as a cornerstone of effective facilitation Tracy's excitement about the growing emphasis on psychological safety and wellness in professional settings post-COVID Notable Quotes: "Don't be afraid to pause the agenda in order to really understand the people that are your audience." "I think it's really important to come in as a facilitator with the intention of creating the least restrictive learning environment. If we're here to learn, then we need to set the tone for the learning." Connect With Us: Be a Guest on the Show Thriving Practice Community Schedule Strategy Session with Tracy Tracy’s LinkedIn Business LinkedIn Page Thriving Practice Community Instagram…

Thriving Practice with Tracy Cherpeski

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Numbers, Notes, and Confidence: A Musical CFO's Approach to Practice Growth Featuring Danielle Hendon, EP 169 36:11

19 dni temu36:11

36:11

In this episode, we dive into the world of financial clarity and confidence with Virtual CFO Danielle Hendon. From her unexpected journey from opera singer to CPA, to her mission of transforming business owners' relationship with their numbers, Danielle shares valuable insights about what it really means to be in command (not just in control) of your business finances. Key Episode Highlights: - What a fractional CFO does and why it matters for practice owners - The critical difference between being "in control" vs "in command" of your business - Why understanding your numbers is about more than just tracking expenses - How to move from financial anxiety to confidence in your decision-making - Common challenges highly credentialed professionals face when running a business - The importance of having data-backed decisions for business growth - Simple ways to start understanding the story your numbers are telling - Why splitting up your revenue streams can transform your financial clarity - How proper financial support can help prevent burnout Memorable Quote: "Your time is going to make you so much more money in your zone of genius than trying to figure this piece out." Key Takeaway: A budget isn't meant to restrict you - it's a roadmap that guides you toward your business goals. Understanding your numbers doesn't mean giving up control; it means gaining the confidence to make better decisions for your practice's future. Danielle’s Bio: Here's a concise professional bio: Danielle is a CPA and Virtual CFO who helps small business owners maximize their profits and personal income. With over a decade of corporate finance experience, she founded 4 Corners CFO after witnessing firsthand how financial expertise could make or break a business. She translates complex financial concepts into actionable strategies, enabling entrepreneurs to make data-driven decisions, establish sustainable growth, and pay themselves appropriately. Through her Breakthrough, Focused, and Comprehensive CFO services, she provides scalable financial guidance - from foundational support for emerging six-figure businesses to full-service accounting and strategic planning for established entrepreneurs. Her mission is helping business owners move from burnout to abundance by understanding and intentionally growing their profits. Find Danielle: Website LinkedIn Facebook Instagram Connect With Us: Be a Guest on the Show Thriving Practice Community Schedule Strategy Session with Tracy Tracy’s LinkedIn Business LinkedIn Page Thriving Practice Community Instagram…

Thriving Practice with Tracy Cherpeski

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From Survival to Mission: A Founder's Evolution in Healthcare Leadership - Special Snack Episode, EP 168 10:56

24 dni temu10:56

10:56

In this special "snack episode" of the Thriving Practice podcast, host Miranda Dorta interviews Tracy Cherpeski about her journey in building a mission-driven company. Tracy shares her unexpected path into coaching, beginning as a necessity during a major life transition with young children, and evolving into a focused healthcare provider coaching practice. The conversation reveals how her initial desire for career flexibility transformed into a larger vision of creating systemic change in healthcare, while offering insights into leading a mission-driven organization. Key Points: Tracy's journey into coaching was unexpected, transitioning from international work and consulting after a major life change The company's evolution from a general coaching practice to a specialized healthcare provider focus The importance of staying committed to your mission, even when it feels "weird" (which Tracy notes comes from the word "supernatural") How the company's vision expanded from seeking work-life flexibility to creating systemic change in healthcare The value of remaining deeply connected to client work while maintaining professional boundaries The importance of fostering team creativity and allowing new perspectives to shape the company's growth Notable Quote: "Self disclosure - if you ever want to learn what you're really made of, start a business." - Tracy Cherpeski Connect With Us: Be a Guest on the Show Thriving Practice Community Schedule Strategy Session with Tracy Tracy’s LinkedIn Business LinkedIn Page Thriving Practice Community Instagram…

Thriving Practice with Tracy Cherpeski

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The Human Touch: Building Healthcare Practices Worth Preserving Featuring Michael Silva, EP 167 40:12

26 dni temu40:12

40:12

Many healthcare providers are excellent clinicians but weren't trained in business fundamentals. In this episode, physical therapy practice consultant Michael Silva shares insights from his journey from frustrated employee to successful practice owner to helping others build sustainable private practices. Drawing from over 25 years of experience, Michael emphasizes how exceptional patient experience and solid business systems create practices worth preserving. Key Takeaways: - Why focusing on hospitality over basic customer service creates lasting patient relationships - The importance of standardized systems and processes for sustainable growth - How to build a practice that's sellable versus one dependent on the owner - Creative exit strategies that keep private practices private - Practical tips for creating positive patient experiences, including the 10/5 rule for patient greetings - Why word-of-mouth marketing through exceptional service beats paid advertising - The value of investing in experienced business guidance early in practice development Notable Quotes: "Business is business. Your clinical way of doing things can be what sets you apart, but if you don't have systems, you're not going to have an efficient business." "Everyone walks into our office with a 'help me' sign on their head - you're here for them." Michael’s Bio: Michael Silva is a healthcare business consultant and founder of the RUNstrong® program, leveraging over 25 years of physical therapy and practice management experience. After building FOUNDATIONperformance Sports Medicine from a basement office to a three-location practice with 24 employees, he successfully sold to Performance Physical Therapy (now Highbar) in 2021. Drawing from his experience as both practice owner and acquirer, Michael now helps healthcare providers across North America build, grow, and exit their practices successfully. He's a sought-after speaker on topics ranging from running injuries and rehabilitation to creating ideal client experiences in private practice. Find Michael: Michael’s Website Company Website LinkedIn Connect With Us: Be a Guest on the Show Thriving Practice Community Schedule Strategy Session with Tracy Tracy’s LinkedIn Business LinkedIn Page Thriving Practice Community Instagram…

Thriving Practice with Tracy Cherpeski

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The Secret Weapon for Healthcare Practices: Understanding Fractional CFOs Featuring Lizette Peña, EP 166 39:11

5 weeks temu39:11

39:11

In this episode, we sit down with Lizette Peña, CPA and fractional CFO at Ascent CFO Solutions, to explore how fractional CFO services can help healthcare practices thrive. With over 30 years of experience, Lizette shares valuable insights on managing the business side of medicine while keeping focus on patient care. Key Discussion Points: The role of a fractional CFO and how it differs from a full-time CFO Why healthcare practices specifically benefit from fractional CFO services Essential KPIs every practice owner should monitor Smart strategies for cash flow management The importance of understanding your practice's payer mix How to balance clinical excellence with business acumen Key Takeaways: Practices can access high-level financial expertise without the full-time executive cost Regular weekly check-ins with a fractional CFO help maintain strategic focus Understanding cancellation and no-show rates is crucial for revenue optimization Strategic vendor payment timing can significantly improve cash flow Data visualization tools can make financial metrics more accessible and actionable Important Metrics to Track: Cancellation and no-show rates Payer mix (Medicare, Medicaid, private insurance, self-pay) Claims denial rates Days to payment Cash flow and burn rate Lizette’s Bio: Lizette Peña, CPA (she/her) brings over three decades of finance and accounting expertise to her role as a Fractional CFO at Ascent CFO Solutions. Based in Colorado, she partners with mission-driven healthcare organizations to optimize their financial strategies and growth. Driven by her belief in business as a force for good, Lizette serves on the Board of Directors for Kachuwa Impact Fund and advises Intercambio Uniting Communities, combining her financial acumen with her commitment to positive social impact. Find Lizette: Website LinkedIn Instagram Connect With Us: Be a Guest on the Show Thriving Practice Community Schedule Strategy Session with Tracy Tracy’s LinkedIn Business LinkedIn Page Thriving Practice Community Instagram…

Thriving Practice with Tracy Cherpeski

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The CEO Nobody Told You You Already Are, EP 165 19:08

6 weeks temu19:08

19:08

Did you know that the moment you opened your practice, you became a CEO? It's true - yet no one ever prepares healthcare providers for this crucial role. In this episode, Tracy explores the powerful mindset shift that occurs when practitioners embrace their identity not just as skilled healthcare providers, but as chief executives of thriving healthcare businesses. Through real stories from practice owners and practical insights from business research, discover how thinking like a CEO can transform both your practice and your relationship with it. Learn why this mindset shift isn't just about better operations today - it's about building lasting value for tomorrow. Episode Highlights: The hidden transition every healthcare provider makes when opening a practice - from practitioner to CEO Why excellent clinical skills alone won't guarantee business success Three critical shifts that helped one physician cut working hours by 30% while increasing revenue Practical examples of what "CEO time" looks like in a healthcare practice The overlooked aspect of practice ownership: building a valuable, salable business How strategic delegation and systems creation can free you to lead rather than just manage Why connecting with other practice owners is crucial for leadership growth Key Insights: Working IN your practice vs. ON your practice: understanding the crucial difference The importance of dedicated CEO time for strategic planning and business development How proper systems and delegation can create a practice that's both more profitable and more enjoyable Why building a salable practice matters, even if you're not planning to sell The power of surrounding yourself with other forward-thinking healthcare leaders Free Resource Mentioned: Download our Practice Owner Energy Audit to identify where your time and energy are going now, and where you might need to make adjustments as you step into your CEO role. What's Next: Join us in the Thriving Practice Community, a new global network for ambitious healthcare practice owners who want to elevate their leadership and business mastery. Learn more at ThrivingPracticeCommunity.com about becoming a founding member of this vibrant community. Tracy’s Bio: Tracy Cherpeski, MBA, MA, CPSC, is a business consultant and executive coach specializing in healthcare practice leadership. With a background in operations and a passion for growth, she helps practice owners optimize their businesses while mastering leadership and mindset. Through her coaching and consulting programs, Tracy empowers healthcare leaders to build exceptional practices without sacrifice. Based in Chapel Hill, NC, she's committed to helping practices thrive. Connect With Us: Download your Practice Owner Energy Audit Be a Guest on the Show Thriving Practice Community Schedule Strategy Session with Tracy Tracy’s LinkedIn Business LinkedIn Page Thriving Practice Community Instagram…

Thriving Practice with Tracy Cherpeski

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Tough Nuts, Big Hearts: A Raw Look at Healthcare Practice Leadership - A Special Snack Episode, EP 164 11:26

6 weeks temu11:26

11:26

In this candid "snack episode," Miranda Dorta turns the tables and interviews Tracy Cherpeski about transformative moments in her coaching practice. Through unscripted conversations, Tracy shares powerful insights about working with healthcare providers, revealing how vulnerability, cultural awareness, and thoughtful leadership shape successful medical practices. From emergency room physicians transitioning to private practice to international healthcare providers navigating different systems, Tracy's experiences illuminate the common threads that connect all practice owners. Memorable Quote: "We slow down to speed up, we slow down to scale up. And so in those first four to six weeks of our work together, you're probably not gonna like me very much because I'm not going to allow you to move at the speed of light... If we're moving too fast, we miss the details, we miss the scenery, we miss the opportunities." - Tracy Cherpeski Episode Highlights: - The breakthrough moment with an ER physician-turned-practice owner who finally expressed his business uncertainties, highlighting the importance of creating safe spaces for healthcare providers to be vulnerable - How working with an Australian physician practicing in Norway challenged Tracy to abandon her usual framework and develop a more culturally responsive approach to coaching - The consistent pattern Tracy observes across practices: "tough nuts with big hearts" - highly credentialed professionals deeply committed to providing excellent patient care - The value of "slowing down to speed up" in the first 4-6 weeks of client work, allowing practice owners to spot opportunities they might miss when rushing toward goals - Tracy's insights on leadership versus management, and helping practice owners find the delicate balance between control and guidance Connect With Us: Be a Guest on the Show Thriving Practice Community Schedule Strategy Session with Tracy Tracy’s LinkedIn Business LinkedIn Page Thriving Practice Community Instagram…

Thriving Practice with Tracy Cherpeski

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From Hours to Minutes: Streamlining Prior Authorizations with Arrive Health's Innovative Tech Featuring Kyle Kiser, EP 163 30:13

6 weeks temu30:13

30:13

In this episode of Thriving Practice, we welcome back Kyle Kiser, co-founder of ArriveHealth, to discuss the company's remarkable growth and its innovative solutions in healthcare technology. Since our last conversation a little over a year ago, ArriveHealth has doubled its revenue, a testament to the value of their real-time benefit network. Kyle shares how their technology is streamlining the prescription process by providing real-time, patient-specific cost information at the point of care. We explore how this system not only helps patients access more affordable medications but also streamlines the often cumbersome prior authorization process, reducing turnaround times from days to hours. Kyle shares insights on how their solution benefits multiple stakeholders in the healthcare ecosystem, from providers and patients to health plans and pharmacy benefit managers. Join us for an enlightening discussion on the future of digital prescribing, medication management, and how technology is being leveraged to enhance trust between patients and providers. Key Points: ArriveHealth's core offering: Real-time benefit network for e-prescribing workflows Company growth: Doubled in size from a revenue perspective in the past year How ArriveHealth's technology works: - Provides real-time, patient-specific cost information at the point of prescribing - Suggests lower-cost alternatives for medications and pharmacies - Streamlines the prior authorization process Benefits for various stakeholders: - Providers: Reduced administrative burden, improved workflow efficiency - Patients: Lower medication costs, improved adherence, better healthcare experience - Pharmacists: Cleaner scripts, fewer callbacks - Insurance companies/PBMs: Cost savings, reduced administrative work Integration with major EMR systems (Epic, Cerner, Athena, eClinicalWorks) Partnership with GoodRx for additional cost-saving options Success metrics: Switch rates more than twice the industry average Future developments: - Automating downstream processes (e.g., prior authorizations) - AI-driven adherence tool for patient-provider communication ArriveHealth's mission: Reintroducing consumer choice in healthcare and leveraging trust between patients and providers Quotes: "We measure success by how often they accept that. And we're seeing switch rates that are more than twice the industry average." - Kyle Kiser on measuring the impact of ArriveHealth's recommendations "The most powerful leverage point to solve problems in healthcare is the trust that exists between patients and providers." - Kyle Kiser on the importance of trust in healthcare Kyle’s Bio: Kyle is Chief Executive officer at Arrive Health, the leader in delivering real-time cost and coverage data to decision-making workflows. In his role, he focuses on helping providers and care teams improve patient access, affordability, and outcomes while reducing administrative burden. By partnering with health systems, health plans, IT vendors, and pharmacy benefit managers, Arrive health enables transparency and better patient care nationwide. Since 2013, Klye has helped grow the company from a vision to a reality, and has been at the forefront of some of the most transformational initiatives in healthcare. In particular, he has focused on projects that enable informed decision-making. His focus on interoperability has allowed partners to improve provider workflows and reduce medication costs for millions of patients. Kyle has helped develop incentive strategies for a country’s most innovative employers and led product launches with the nation’s largest payers. Prior to Arrive Health, he was a senior leader at Welltok, Catapult Health, and Principal Wellness Company. Find Kyle: Arrive Health Website LinkedIn Connect With Us: Thriving Practice Community Be a Guest on the Show Schedule Strategy Session with Tracy Tracy’s LinkedIn Business LinkedIn Page…

Thriving Practice with Tracy Cherpeski

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The 44% Profit Strategy: Transforming Healthcare Practices into Thriving Businesses Featuring Carrie Cook, EP 162 39:32

7 weeks temu39:32

39:32

In this episode of Thriving Practice, Tracy sits down with Carrie Cook, a seasoned profit strategist who's transforming the financial landscape for healthcare entrepreneurs. With a unique background spanning 30 years in medicine and an MBA in finance, Carrie brings a wealth of knowledge to the table. She dives deep into the often-overlooked realm of profit strategy in healthcare practices, offering invaluable insights on how providers can build financially robust businesses without compromising their commitment to patient care. From the critical importance of paying yourself a market-based wage to the transformative power of separating personal and business finances, Carrie unravels the complexities of financial management in healthcare. She shares a remarkable success story, practical advice on changing financial behaviors, and introduces her 44% profit strategy that's revolutionizing how healthcare professionals approach their finances. Whether you're a solo practitioner or running a growing practice, this episode is packed with actionable strategies to help you not just survive, but thrive financially while staying true to your mission of care. Key Topics Discussed: Carrie's background: 30 years in medicine to MBA in finance The importance of profit strategy in healthcare practices Paying yourself a market-based wage Separating personal and business finances The 44% profit strategy breakdown Success story: Helping a functional medicine doctor increase revenue from $800k to $1.5M Changing financial behaviors and mindsets The three foundations of business: finance, marketing, and operations Addressing the fear of letting go and delegating tasks The importance of putting yourself first as a business owner Key Takeaways: A profit strategy should include contingency funds, reinvestments, taxes, savings, and retirement Aim for at least 12% profit margin, with a goal of reaching 44% Commingling personal and business funds can hinder business growth Changing financial behaviors is simple but not easy - consistency is key Working with a profit strategist can provide accountability and reinforce positive financial habits Quotes: "If you're not 4% in revenue annually, you're treading water. We need you at least to be at 12% if you're a service provider." - Carrie Cook "If you put yourself first, you have such a capability of taking care of your business after that." - Carrie Cook If you're ready to revive your practice's financials and create a thriving, profitable business, reach out to Carrie Cook through her website or email. Carrie’s Bio: Carrie Cook is the founder of a vibrant trio of small business focused on money and women owned business. She is dedicated to supporting and empowering female business owners in her community. With a passion for fostering connections and helping women maximize both their personal and professional lives, Carrie offers practical insights on financial growth, money mindset shifts, and intentional financial wellbeing. Her work is rooted in the belief that success flourishes when women support one another, share knowledge, and pursue continuous improvement. Whether through inspiring presentations, insightful workshops, or one-on-one guidance, Carrie is committed to helping others make meaningful financial strides in their journey toward a balanced, fulfilling life. Find Carrie: Website Email: carrie.cook@revivefinancials.com Connect With Us: Be a Guest on the Show Thriving Practice Community Schedule Strategy Session with Tracy Tracy’s LinkedIn Business LinkedIn Page Thriving Practice Community Instagram…

Thriving Practice with Tracy Cherpeski

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Technology That Gives Your Team Their Time Back: Smart Solutions for Practice Efficiency Featuring William Velasco, EP 161 49:42

7 weeks temu49:42

49:42

Does your team spend hours on repetitive tasks that drain their energy and pull them away from patient care? Software development expert William Velasco reveals how the right technology solutions can transform your practice operations without losing the human touch. With nearly two decades of experience helping businesses maximize efficiency, William shares practical insights on how practices can use smart systems to enhance both team satisfaction and patient experience. In this value-packed conversation, we explore: - Why many healthcare professionals get stuck doing repetitive, error-prone tasks that waste their talents - How to identify opportunities for automation in your practice without compromising care quality - The surprising truth about apps and why most practices don't actually need expensive native applications - Real-world examples of how practices have transformed their operations with smart technology - Why collaborative implementation is crucial for successful technology adoption - The importance of choosing solutions that grow with your practice - How self-service technology can improve patient engagement while reducing administrative burden - Key considerations for selecting technology partners who prioritize your practice's success Key Takeaways: - Technology solutions should enable your team to work at their highest level, not replace human interaction - The most successful implementations involve input from all team members, not just leadership - Systems should be designed around your specific workflow, not forced to fit generic templates - Practice owners need mental bandwidth for creativity and growth – automated systems can help create that space Notable Quote: "It's not only a really bad use of talent, but in some circumstances it becomes demoralizing and you find that a team member doesn't really have that joy for working anymore." - William Velasco William’s Bio: William is a visionary leader and the driving force behind Opencentric, a software company dedicated to empowering businesses to achieve sustainable growth through tailored digital solutions. With nearly 17 years of experience as its founder, he has been instrumental in crafting systems that streamline operations, eliminate inefficiencies, and allow teams to focus on what they do best.Under William's leadership, Opencentric has delivered impactful projects for high-profile clients, including HM Treasury, The British Council, and The International Baccalaureate, spanning diverse sectors such as government, education and finance. William is passionate about creating solutions that not only enhance operational efficiency but also empower teams to thrive by removing the burden of administrative overhead. His mission is clear: to build systems that foster innovation, productivity, and lasting success for organisations worldwide. Find William: Website LinkedIn Connect With Us: Be a Guest on the Show Thriving Practice Community Schedule Strategy Session with Tracy Tracy’s LinkedIn Business LinkedIn Page Thriving Practice Community Instagram…

Thriving Practice with Tracy Cherpeski

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Eat More, Feel Better? Debunking Diet Myths and Sharing the Keys to Lasting Wellness Featuring Dr. James Cima, EP 160 51:11

8 weeks temu51:11

51:11

In this episode, we dive deep into the world of functional medicine with Dr. Cima, a chiropractor and functional medicine expert with decades of experience. Dr. Cima shares his journey and insights on becoming a "doctor of the future." Key Topics: The three pillars of health: chemical, physical, and mental-emotional Understanding functional medicine and its holistic approach to wellness The importance of proper nutrition, especially protein intake Simple, actionable steps for improving overall health The concept of "listening to the doctor within" Rethinking traditional approaches to common health issues The role of blood chemistry analysis in functional medicine Balancing hormones and the neuroendocrine axis The impact of the diet industry on health perceptions Highlights: - Dr. Cima explains how functional medicine differs from traditional allopathic approaches - Practical advice on increasing protein intake and its benefits - The importance of having a purpose in life for mental and emotional well-being - Insights on how blood chemistry analysis can reveal health trends before they become problems - Discussion on the misconceptions about fat in diets and its importance for health Quotable Moments: - "Taking care of your health doesn't take time. It gives you a ton of time." - Dr. Cima - "The closest you could ever get to God is to bring health to one's fellow man." - Socrates (paraphrased by Dr. Cima) Action Steps for Better Health: Increase protein intake (consult with a healthcare provider for personalized advice) Develop a basic stretching routine Consider getting regular massage work Reflect on and develop your life's purpose Listen to your body's needs ("the doctor within") For Healthcare Providers: - Consider incorporating functional medicine principles into your practice - Explore blood chemistry analysis for a more comprehensive view of patient health - Educate patients on the importance of nutrition and lifestyle in overall health Dr. Cima's Bio: Dr. James Cima is a pioneering chiropractor whose journey into holistic healthcare began with his own healing experience. After suffering from debilitating back pain in his youth, he discovered the transformative power of chiropractic care. This personal experience, combined with his passion for healthcare, led him to pursue his education at Cornell University followed by New York Chiropractic College, where he graduated with honors. Inspired by Thomas Edison's vision of the future of medicine, Dr. Cima has dedicated over four decades to developing comprehensive wellness programs that focus on nutrition, body mechanics, and disease prevention. As an accomplished author and educator, he has trained numerous healthcare professionals and written extensively on holistic health approaches. His expertise spans multiple disciplines, including nutrition, exercise physiology, and neuroendocrinology. Today, Dr. Cima practices alongside his children, Dr. James Paul Cima and Dr. Natalie DeJesse, continuing his mission to promote optimal health through natural methods. A certified Titleist Performance Institute professional, he also helps golfers improve their game by optimizing their body mechanics. When not serving patients or advancing healthcare education, he enjoys spending time with his four children and eight grandchildren. Find Dr. Cima: Website LinkedIn Facebook Connect With Us: Be a Guest on the Show Thriving Practice Community Schedule Strategy Session with Tracy Tracy’s LinkedIn Business LinkedIn Page Thriving Practice Community Instagram…

Thriving Practice with Tracy Cherpeski

1
Private Equity in Healthcare: A Candid Conversation - Special Snack Episode, EP 159 12:21

8 weeks temu12:21

12:21

In this snack episode of the Thriving Practice Podcast, Manager of Operations and PR, Miranda Dorta, turns the microphone around to interview our host, Tracy Cherpeski about the critical topic of private equity in healthcare. Through an unscripted and authentic conversation, Tracy shares valuable insights about the impact of private equity ownership on healthcare delivery, from small family practices to large specialty groups. Drawing from her extensive experience supporting healthcare providers, Tracy breaks down the fundamental differences between private equity and traditional practice ownership models, while offering practical strategies for independent practices to remain competitive in today's evolving healthcare landscape. Memorable Quote: "As a business person, my mantra is if you're not making money, you have an incredibly expensive hobby. So you have to switch hats and be a business strategist and be the CEO." - Tracy Cherpeski Episode Highlights: - Understanding private equity's basic business model in healthcare and how it differs from traditional medical practice ownership - Key strategies for independent medical practices to remain competitive without selling to private equity firms - Alternative ownership models, including cooperative structures and multi-owner practices - The implications of private equity's growth from $5 billion in 2000 to $100 billion by 2018 in healthcare investments - Discussion of the challenges and risks associated with private equity ownership in healthcare delivery - Insights into balancing profitability with quality patient care Looking for a deeper dive into private equity in healthcare? Check out Episode 131 for Tracy's comprehensive analysis of this topic. Connect With Us: Be a Guest on the Show Thriving Practice Community Schedule Strategy Session with Tracy Tracy’s LinkedIn Business LinkedIn Page Thriving Practice Community Instagram…

Thriving Practice with Tracy Cherpeski

1
SEO Secrets for Healthcare Providers: Optimize Your Website to Reach More Patients Featuring Samantha Mabe, EP158 34:39

8 weeks temu34:39

34:39

In this episode of Thriving Practice, host Tracy dives into the world of digital marketing for healthcare and wellness practices with web design expert Samantha Mabe, founder of Lemon and the Sea. Samantha shares her wealth of knowledge on creating effective, patient-attracting websites specifically tailored for health practitioners. From the crucial elements of a professional medical website to the nuances of healthcare SEO, this episode is packed with actionable insights. Discover why your website is more than just an online brochure - it's your practice's digital front door and often the first point of contact for potential patients. Learn how to optimize your site for both search engines and user experience, ensuring it not only attracts visitors but converts them into patients. Whether you're building your first website or looking to revamp your existing online presence, Samantha's expert advice will help you create a digital strategy that aligns with your practice goals and resonates with your target audience. This episode is a must-listen for any healthcare or wellness provider looking to thrive in the digital age. Key Topics Covered: - The importance of a professional website for healthcare and wellness practices - Website accessibility and its legal implications - SEO strategies for healthcare providers - Mobile optimization for medical websites - Balancing aesthetics with functionality in web design Key Takeaways: Your website is your digital front office - it needs to make a great first impression. Start any website refresh by clearly defining your main goal (e.g., booking appointments, growing email list). Ensure your website is accessible to all potential clients. Check how your website looks on different devices, especially mobile. SEO is crucial for helping the right clients find you online. Memorable Quotes: "Do not put your practice name as the headline on your website because very few people are actually searching for the name of your practice." - Samantha Mabe "We want to make sure that the user journey... makes sense for people and that they're following to the end point you want them to get to." - Samantha Mabe Resources Mentioned: - Page Speed Insights (Google's free tool for website analysis) Thank you for listening to Thriving Practice. If you enjoyed this episode, please rate, review, and subscribe on your favorite podcast platform. Samantha’s Bio: Samantha Mabe is a creative director and website designer specializing in custom Squarespace and Kajabi websites for healthcare professionals and wellness entrepreneurs. Through her signature One-Week Website Design process, she helps practitioners like naturopathic doctors, chiropractors, and therapists transform their online presence into powerful marketing tools. A Pittsburgh native with a background in design and architecture, Samantha now calls Richmond, Virginia home, where she balances her creative work with family time alongside her husband and child. Find Samantha: Website LinkedIn Instagram Facebook TikTok Connect With Us: Be a Guest on the Show Thriving Practice Community Schedule Strategy Session with Tracy Tracy’s LinkedIn Business LinkedIn Page Thriving Practice…

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