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Treść dostarczona przez Michelle Pascoe. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Michelle Pascoe lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
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Episode 216 - Exploring Service Industry Challenges & Innovations

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Treść dostarczona przez Michelle Pascoe. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Michelle Pascoe lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.

🎧 Tune in to the latest episode of The Michelle Pascoe Hospitality Podcast! 🌟 In this week’s episode, I take the guest seat to share my invaluable insights and experiences gained over three decades dedicated to the customer experience. Prepare to be inspired as I dive deep into the customers' insatiable quest for the most unforgettable moments. Joining Michelle as the host is the remarkable Yanique Grant, founder of the highly acclaimed Navigating the Customer Experience Podcast. Together, they uncover the challenges faced by the service industry and provide invaluable global perspectives on the matter. Discover how my own proprietary software program OARS has become a renowned "mystery shopping" program helping my clients elevate their businesses in both scale and service. Gain valuable knowledge about the significance of having dedicated employees who ensure that every customer's experience is balanced between objectivity and subjectivity. But that's not all – buckle up as I delve into the importance of active listening, proactive engagement, and the ability to empathise with customers, especially during tense moments such as handling complaints. Remember, behind every customer interaction lies a real person with genuine emotions. Prepare to be inspired, informed, and empowered by this episode filled with wisdom and actionable strategies. So, grab your headphones and get ready to embark on an unforgettable journey into the world of hospitality and customer experience. Click the link below to listen and share this incredible episode of The Michelle Pascoe Hospitality Podcast. Get ready to become a master in creating unforgettable moments for your customers. Happy listening! 🎙️✨

https://yaniquegrant.com/podcasts/

  continue reading

199 odcinków

Artwork
iconUdostępnij
 
Manage episode 404761670 series 2287435
Treść dostarczona przez Michelle Pascoe. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Michelle Pascoe lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.

🎧 Tune in to the latest episode of The Michelle Pascoe Hospitality Podcast! 🌟 In this week’s episode, I take the guest seat to share my invaluable insights and experiences gained over three decades dedicated to the customer experience. Prepare to be inspired as I dive deep into the customers' insatiable quest for the most unforgettable moments. Joining Michelle as the host is the remarkable Yanique Grant, founder of the highly acclaimed Navigating the Customer Experience Podcast. Together, they uncover the challenges faced by the service industry and provide invaluable global perspectives on the matter. Discover how my own proprietary software program OARS has become a renowned "mystery shopping" program helping my clients elevate their businesses in both scale and service. Gain valuable knowledge about the significance of having dedicated employees who ensure that every customer's experience is balanced between objectivity and subjectivity. But that's not all – buckle up as I delve into the importance of active listening, proactive engagement, and the ability to empathise with customers, especially during tense moments such as handling complaints. Remember, behind every customer interaction lies a real person with genuine emotions. Prepare to be inspired, informed, and empowered by this episode filled with wisdom and actionable strategies. So, grab your headphones and get ready to embark on an unforgettable journey into the world of hospitality and customer experience. Click the link below to listen and share this incredible episode of The Michelle Pascoe Hospitality Podcast. Get ready to become a master in creating unforgettable moments for your customers. Happy listening! 🎙️✨

https://yaniquegrant.com/podcasts/

  continue reading

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