The Power of Language in Consultations

Primary Care UK: Let's Learn Together

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IN THIS EPISODE Munir is joined by Roo and Lynne to discuss how the way we use language can affect the consultations we provide as healthcare professionals. The episode covers some key concepts and some common examples of how many of us get it wrong without even realising it! By raising awareness of such points, we can strive to improve our approach for the benefit of patient care and thus become better communicators.

SPECIAL THANKS to our guest speakers:

Dr Rupal Shah, Associate Dean, Education Lead Professional Development, Health Education England (London).
Lynne Rustecki, Professional Development Education Lead, Language & Communication Skills, Professional Support Unit, Health Education England (London)

This episode was produced in partnership with North-East London Training Hub.
USEFUL LINKS:

Power of Language video exercise: https://vimeo.com/user4672630/review/651088927/b56728738b
Professional Support Unit, Health Education England (London)
https://london.hee.nhs.uk/professional-development/professional-support-unit#:~:text=The%20Professional%20Support%20Unit%20%28PSU%29%20is%20a%20free,support%20or%20advice%20for%20those%20who%20need%20it.

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Rozdziały

1. Scene & Intro from host (00:00:00)

2. Introductions (00:04:16)

3. Why it matters (00:07:06)

4. Longer consultations? (00:12:01)

5. The Power of Language (00:13:13)

6. Institutionalised language (00:18:19)

7. Topic Leaps (00:21:20)

8. Formulaic language (00:25:20)

9. Verbal tics (00:26:50)

10. "We" (00:29:34)

11. The PSU (00:34:37)

12. Final comments (00:37:07)

13. Disclaimer (00:40:16)