Najlepsze podcasty z kategorii: Mary Osborne (2024)

1
Digital Customer Success Maturity Model Assessment Launch and Post Churn-In Q&A | Episode 075 25:07

1h ago25:07

25:07

In this solo episode of the podcast, I spend a bit of time recapping a recent talk I gave together with Dan Ennis at Churn-In, ChurnZero's annual conference and also take some time to discuss the launch of the Digital CS Maturity Assessment, which you can go through by following this link for free: https://digitalcustomersuccess.com/dcsmaturity/ I …

1
From Trauma to Transformation: Healing Chronic Pain with Ashlee Hoelck 40:06

9h ago40:06

40:06

In this episode, special guest Ashley Hollick shares her inspiring story of healing from chronic pain and abusive relationships through emotional recovery, mindset work, and therapeutic practices. We explore the deep connections between emotional trauma and physical health, diving into techniques like deep meditation, cord-cutting, Hawaiian forgive…

1
229 Michael Healy - The Casual Dining Landscape 19:02

1d ago19:02

19:02

Chances are you’ve dined at one or more of Bloomin’ Brands restaurants. Their brands include Outback Steakhouse, Carrabas, Bonefish Grill, and Fleming’s Prime Steakhouse. Casual dining was hit especially hard during the global pandemic, but thanks to innovative thinking, leadership, and loyal customers, Bloomin’ Brands continues to grow in the US a…

1
66. Advocating for change with Donna Lugar 22:08

7d ago22:08

22:08

In this episode, we speak with Nova Scotia Lyme disease advocate Donna Lugar. She currently runs the Nova Scotia Lyme Support Group, the Nova Scotia Lyme Advocacy Group, and is working to develop the Nova Scotia Lyme and Tick-Borne Diseases Association. She also writes a Lyme disease blog, Shining the Lyme Light. We spoke with Donna about her exper…

1
Scrappy Automations that Boost Customer Success ROI w/ Joe Di Grande of Joe Does Tech Touch | Episode 074 40:11

7d ago40:11

40:11

Joe Di Grande, Founder of Joe Does Tech Touch, shares his experiences scaling accounts and building a tech touch program from the ground up. He and Alex discuss the critical role of clean data, simple automations, and AI in transforming customer interactions, emphasizing a problem-first approach over obsession with technology. Chapters: 00:00:00 - …

1
How to Build Business and Not Burn Out with Felipa Bellete 45:20

14d ago45:20

45:20

Burnout is a common challenge for entrepreneurs and business owners, but it's often deeper than just feeling tired or overwhelmed. In this episode, sales and business strategist Maree Kirkpatrick sits down with Felipa Bellete , a functional medicine practitioner and author of "Ending Body Burnout", to explore the connection between unconscious beli…

1
Inside the Build of 15Five's Digital CS Program w/ Natalia Andreeva & Kaelon Russell | Episode 073 52:35

14d ago52:35

52:35

In this podcast episode, Natalia Andreeva and Kaelon Russell of 15Five share their journey of building a digital customer success program from the ground up. They discuss their approach to content strategy, onboarding experiments, user health scoring, and the importance of cross-functional collaboration, highlighting how they integrate human and di…

1
228 Biff Baker - Managing Sudden Wealth 17:51

17d ago17:51

17:51

You’re familiar with the stories of lottery winners and athletes suddenly coming into large, life-changing sums of money. It happens to entrepreneurs and professionals who sell their businesses as well. Sudden wealth not only changes the individual’s financial situation, but it has the potential to greatly impact other aspects of their lives. Biff …

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The Impact on Health on Business Success Dr Lucy and Dr Mary | Real Life Medicine 44:50

21d ago44:50

44:50

In this episode, Maree sits down with Dr. Lucy and Dr. Mary from Real Life Medicine, discussing how their holistic approach to health helps clients reclaim energy and productivity. They dive into weight loss, mindset shifts, and making sustainable changes that fit into a busy lifestyle. Together, Maree, Dr Lucy, and Dr Mary explore how improved hea…

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Tattoos to Tech: Larissa Licha’s Mission to Bridge R&D and CS as CEO of Joyn | Episode 072 54:42

21d ago54:42

54:42

Larissa Licha, co-founder and CEO of Joyn, discusses the challenges of cross-department collaboration between customer-facing teams and R&D, particularly in fast-growing tech companies. She also shares insights from her entrepreneurial journey, emphasizing the need for flexibility in product development and the role of AI in optimizing business pro…

1
Inside Salesforce: Driving Customer Value with AI & Automation with Bernard Slowey, VP of Digital CS | Episode 071 54:19

28d ago54:19

54:19

Bernard Slowey, VP of Digital Customer Success at Salesforce, joins the show to discuss the transformation of customer service through digital tools, AI, and data-driven insights. He and Alex explore how Salesforce is leading the way in enhancing customer experiences by unifying support, success, and training portals, leveraging burgeoning AI tools…

1
227 Dan Draper - Leading a Complex Organization 22:09

1M ago22:09

22:09

The role of the CEO: In this particular case, it means leading a complex global organization. One with employees all over the world, interacting with a robust board, and countless other stakeholders. For Dan Draper, the CEO of S&P Dow Jones Indices, the job means that, and more. Earlier this month, Draper was the keynote speaker for “From Dog Stree…

1
Four Ways to Measure Your Digital Customer Success Program | Episode 070 21:43

1M ago21:43

21:43

Monthly Scale and Digital Meetup: https://digitalsuccess.gradual.com The Ultimate Guide to Digital CS: 4 Pillars for Success w/ Alex Turkovic & Jan Young: https://zoom.us/webinar/register/6817263533053/WN_GqOn3y7JSZWBt_YM3i87kw#/registration In today's show... Measuring Digital Customer Success can be an elusive thing. It necessitates borrowing fro…

1
Healing Begins on the Inside Trailer 1:51

1M ago1:51

1:51

Welcome to Healing Begins on the Inside Podcast, This is your safe space where your story is honored, your experience is valued, and your journey towards healing is supported. I'm Dena, Trauma Informed Somatic Coach and together we'll explore the connections between mindset, nutrition, and movement. Each episode invites you to reclaim your narrativ…

1
Designing and Living a Fuelled Up Life | Business With Sammi Jaeger 49:16

1M ago49:16

49:16

Welcome to another episode of the Sales Show with Marie Kirkpatrick. Today, we are delighted to host the ever-inspiring Sammi Jaeger. Sammi is an Entrepreneur, Co-Founder, Integrator, Coach, Speaker, Author in the making and Co-Host of The Date Forever Podcast. After Sammi’s life hit a crossroads, she hit the wall, picked herself up again, and bega…

1
Humanizing Digital CS and Personal Branding with Bob Mathers | Episode 069 37:02

1M ago37:02

37:02

In this episode of the Digital CX podcast, Alex Turkovic chats with Bob Mathers about personal branding on LinkedIn, the balance between human interaction and digital communication, and other strategies for customer success. They explore how storytelling, authenticity, and thoughtful use of technology can enhance customer experiences and build trus…

1
226 Michelle Avery - Forensic Accounting 19:37

2M ago19:37

19:37

The students are back on campus at William & Mary, but before classes began, the new students at William & Mary’s School of Business participated in orientation activities where they heard from employers, alumni, and others. Michelle Avery, Senior Managing Director at J.S. Held, a global consulting firm known for its expertise in forensic accountin…

1
Scale & Digital at Early Stage Startups w/ Mary Caballero | Episode 068 37:17

2M ago37:17

37:17

Mary Caballero, hire number 1 at Champify, shares her journey in scaling customer success at an early-stage startup. The conversation delves into the challenges and strategies of driving digital-first customer engagement, the importance of responding to customer feedback, and how to effectively manage key customer relationships in a rapidly growing…

1
Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067 53:35

2M ago53:35

53:35

In this episode, Joydeep Sen Sarma, founder and CEO of Clearfeed, discusses the evolution of customer success in the SaaS world, emphasizing the shift from transactional support to ongoing, relationship-driven models. He also shares insights on how Clearfeed transforms Slack into a structured customer management tool, the role of AI in customer int…

1
225 Tatia Granger - Working in Teams 19:09

2M ago19:09

19:09

You look at your calendar and you see a Team Meeting is up next. How does that make you feel? Love them or hate them, we spend about a third of our work week working in teams. A Stanford University study found effective teamwork is linked to increased productivity. Harvard Business Review says teams make better decisions than individuals 87% of the…

1
Redefining how you market your business with Hayley Osborne 36:13

2M ago36:13

36:13

Welcome back to the Sales Show! I'm beyond excited to share today's episode featuring the fabulous Hayley Osborne. Hayley is a Serial entrepreneur, Marketing Consultant, and Small Business Growth Strategist, she is driven by a passion for empowering Australian small businesses by demystifying and simplifying marketing. Recognising small businesses …

1
Career Growth in Digital Customer Success with Jess Osborn of GoCardless | Episode 066 45:59

2M ago45:59

45:59

In this episode of the Digital CX podcast, Jess Osborn shares insights from her career journey, discussing her experiences with customer success, account management, and scaling global teams at companies like Bazaarvoice and, currently, GoCardless. She emphasizes the importance of action-based onboarding, digital tools in renewals, and the evolving…

1
The Four Pillars of Digital Customer Success | Episode 065 28:16

2M ago28:16

28:16

In this solo episode, I take you through the 4 Pillars of Digital Customer Success, a model I have come up with over the past years to help establish a strong foundation for a digital CS program. I also cover a few news tidbits related to CS. Join me as I walk you through the four pillars: Customer Journey Data Automation Content Chapters: 01:05 - …

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AI Tooling to Drive Growth & Break Down Silos with Masha Krol of Glowstick | Episode 064 49:49

3M ago49:49

49:49

In this episode, Alex interviews Masha Krol, CEO of Glowstick about the various innovative uses of AI in customer success to identify growth opportunities and enhance collaboration between CS and commercial teams. Masha shares her takes on the evolution of digital customer success, emphasizing the importance of leveraging AI to analyze customer con…

1
ADHD advantage for business owners with Sharon Collon 34:08

3M ago34:08

34:08

In this episode of the Sales Show, Maree Kirkpatrick interviews Sharon Collon, an award-winning certified ADHD coach and consultant and mother to three boys. Her husband and her three sons all have severe ADHD (add some ODD, Tourette's, SLD, and SPD in there too). She is passionate about making life easier with ADHD and creating home and work envir…

1
Modern Post-Sale Revenue Growth with Haydar Al-Saad of Revsetter | Episode 063 41:50

3M ago41:50

41:50

RevSetter founder Haydar Al Saad discusses with Alex his new revenue-centric customer success platform and its unique approach to integrating both sales and customer success functions. He and Alex explore his extensive experience in SaaS and Haydar’s philosophy on the importance of post-sale revenue growth and the role of digital customer success t…

1
Customer Education for Revenue Growth with Greg Rose of Intellum | Episode 062 58:17

3M ago58:17

58:17

Ever wondered how mastering customer education can lead to skyrocketing revenue? Listen in as we sit down with Greg Rose of Intellum, who takes us on his extraordinary journey from running a record label to pioneering the field of customer education. You'll learn the magic of Education Qualified Leads (EQLs) and how they can turbocharge your conver…

1
Mental Fitness for Business Owners with Dr. Shiromi 42:54

3M ago42:54

42:54

In this episode of the Sales Show, Maree Kirkpatrick Marie interviews Dr. Shiromi, who has been a doctor for 15 years, She obtained her medical degree from Melbourne's prestigious Monash University and completed her internship and residency at Alfred Health. She is the Founder and CEO of The Cloud GP their signature course is an online, self-direct…

1
Future Proof Your Teams and Career with Rod Cherkas of HelloCCO | Episode 061 49:59

3M ago49:59

49:59

This week, we are pleased to bring you a conversation with Rod Cherkas, a SaaS veteran, consultant, author of two books on customer success, and vocal contributor to the CS community. Rod and Alex discuss his past at Marketo and Gainsight (among others), his newly released book REACH, as well as where he sees the CS profession heading. Chapters: 00…

1
224 Cate Faddis - The Leadership Journey 16:50

3M ago16:50

16:50

Cate Faddis is in the midst of an interesting career and journey. She has spent over 25 years in investment management and financial services, working as a managing partner at Mason Capital Partners, and President and Chief Investment Officer at Grace Capital. Early in her career she spent time with Deloitte and Putnam Investments. Today she’s a po…

1
Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060 29:40

4M ago29:40

29:40

In this solo episode, we tackle two primary topics: Imposter Syndrome specific to Digital CS and how to combat it Building Customer Health Scores without the benefit of product Telemetry Along the way, I also share a few news items and resources with you. Enjoy! I know I sure did... Resources: Virtual Scale & Digital Meetup Survey Link Latest Digit…

1
Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059 47:41

4M ago47:41

47:41

Eric Mistry (Strategy & Shared Services Operations Manager at Contentsquare) has a very unique background and set of skills in education that afford him a fascinating perspective on the customer experience. Eric joins Alex to discuss the evolving use of AI in the workplace, the importance of connecting cross-functional dots, and the future of custo…

1
Harnessing the Power of Video Content Marketing with Deb Szabo 40:11

4M ago40:11

40:11

Welcome to The Sales Show, today we have an incredible episode lined up for you. Our special guest is none other than the amazing Deb Szabo. Deb is a marketing strategist, video coach, and podcast host who's been helping business owners create engaging content marketing for three decades. She's a huge advocate for using video to tell unique stories…

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Hospitality, Drawing from B2C and Rethinking the QBR with Aaron Thompson of SuccessCOACHING | Episode 058 45:14

4M ago45:14

45:14

Aaron Thompson (Chief Revenue Officer of SuccessCOACHING and Founder of Red Slacks) has dedicated his professional life to helping companies and CS professionals. He and Alex delve into the importance of leveraging digital technologies and data to enhance customer experience, and explore the benefits of transitioning from high touch to tech touch i…

1
65. Exploring Invisible International with Dr. Nevena Zubcevik 32:32

4M ago32:32

32:32

In this podcast, we speak with Dr. Nevena Zubcevik, a Harvard trained and board certified physical medicine and rehabilitation physician, and Chief Medical Officer of Invisible International. Dr. Zubcevik talks about some of the challenges that doctors and Lyme patients face within the medical system, including time constraints and the “syndromizin…

1
AI-Powered Customer Success & Predictive Analytics with Arun Balakrishnan and Preetam Jinka of FunnelStory | Episode 057 50:25

4M ago50:25

50:25

Preetam Jinka and Arun Balakrishnan, co-founders of FunnelStory, join the podcast to discuss how we’re just scratching the surface with AI and machine learning. They chat with Alex about how FunnelStory is revolutionizing customer success strategies, enabling teams to predict churn, optimize user engagement, and drive revenue growth through data-dr…

1
223 Annelise Osborne - From Hoodies to Suits 19:29

4M ago19:29

19:29

The intersection of finance, technology, and the future are the focus of a new book, titled “From Hoodies to Suits: Innovating Digital Assets for Traditional Finance.” The book just released this month bridges the gap between the hoodies - who invented the technology behind the digital assets - and the suits who run traditional financial markets. A…

1
SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056 43:37

4M ago43:37

43:37

Jay Nathan is the co-founder of GrowthCurve.io, Chief Customer Officer at Churnkey, and one of the most respected voices in the customer success community. He joins Alex as they explore Jay’s early career as a software engineer, the integration of AI with other digital tools, and navigating the economic landscape of SaaS. Chapters: 00:02:28 - Intro…

1
64. Foundations of healing with Dr. Marie Matheson 21:55

5M ago21:55

21:55

In this episode, we speak with Canadian naturopathic doctor, Dr. Marie Mathieson. Dr. Matheson is one of a growing number of Canadian clinicians who are helping Lyme patients find solutions and gaining valuable expertise in the process. She's co-founder of BioHeal Ottawa and creator and facilitator of the Lyme Bright Collective and Tick Bite Ready.…

1
The Generative AI Primer for CSMs | Episode 055 43:50

5M ago43:50

43:50

In this, my second solo episode - I wanted to spend some time trying to demystify Generative AI for CSMs and CS leaders alike. According to statistics, only 25% of CS workers utilize AI in the workplace on a regular basis, which I think is WAY too low - especially considering how stretched thin most CSMs really are. So - in this episode, we focus o…

1
AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054 42:28

5M ago42:28

42:28

Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic Josh Schachter is the Founder and CEO of UpdateAI, the conversation intelligence tool built specifically for the customer success profession. He sits down with Alex to talk product management, the unorthodox genesis of UpdateAI, and, of course, artificial intelligence itself. K…

1
222 Lisa Petrelli - Leadership & Global Markets 18:39

5M ago18:39

18:39

Last month, the William & Mary School of Business and its Boehly Center for Excellence in Finance hosted the annual Women’s Stock Pitch competition where 24 teams consisting of undergraduate women from the world’s top universities competed, networked, and learned. One of the keynote speakers for the event was Lisa Petrelli, managing director, actin…

1
63. Getting to know ILADS with Sarah Quillen 28:34

5M ago28:34

28:34

In this podcast we speak with Sarah Quillen, executive director of the International Lyme and Associated Diseases Society, and ILADS sister organization, The International Lyme and Associated Disease Education Foundation. Sarah received her Masters in Public Affairs from University of North Carolina and is a Certified Fundraising Executive. With ov…

1
"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053 57:54

5M ago57:54

57:54

Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic In this special edition, Alex sits down with Stijn "Stino" Smet, Head of Customer Success at Whale.io, the host of *two* customer success podcasts, and all-around loose cannon. He joins Alex (in his studio!) for a very special joint episode of their podcasts to discuss career j…

1
State of the Industry and Promise of AI with Jeff Heckler | Episode 052 34:17

5M ago34:17

34:17

Link to Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic. Today, I'm joined by Jeff Heckler - a CS veteran with a lot of wisdom to share around the state of the industry, the AI tools with the most promise, and Slack overwhelm. In this episode, we cover a wide variety of topics, including: 00:00:00 - Welcome To The Digital Cu…

1
62. The role of patient organizations with Mario Levesque 19:59

6M ago19:59

19:59

In this podcast we speak with Mario Levesque, Associate Professor of Canadian Politics and Public Policy in the Department of Politics and International Relations at Mount Allison University. His teaching and research focus on Canadian politics and public policy, with interests in Atlantic Canadian politics and Lyme disease policy in Canada. He rec…

1
Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Episode 051 51:13

6M ago51:13

51:13

Jenelle Friday of Forecastable and the Customer Success Collective’s “CS Leader of the Year” for 2023 is someone who is easily liked. She's hyper-in tune with what makes people tick, and is even the author of her own framework on emotional intelligence in customer success. In this wonderful chat, we talk about: 00:00 - Caring for your customers 02:…

1
Unlocking Your Database Gold: Your Guide to Conversions 15:28

6M ago15:28

15:28

In this episode of The Sales Show, Maree Kirkpatrick reveals secrets to unlocking the full potential of your customer database she discusses how businesses can effectively convert their existing customer databases into sales and revenue. She talks about the importance of database conversion and outlines some common misconceptions. Maree provides ti…

1
Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050 32:15

6M ago32:15

32:15

As we pop the champagne on our 50th show, a heartfelt thank you is in order for every listener & guest who's joined me on this wild ride through the evolving world of digital customer interactions. It's a transformational moment for the show as we shift from focusing on 'Digital Customer Success' to encompassing the broader 'Digital Customer Experi…

1
NaPoWriMo Day 29: Cathleen Davies - Singer/artist 1:27

6M ago1:27

1:27

Write a poem inspired by a singer or artist with this prompt from Cathleen Davies on the penultimate day of NaPoWriMo. poetrynonstop.comAutor: Patrick Widdess

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